Important IT reference information

LLCC Information Technology would like to welcome all new and returning staff/faculty to LLCC! Email will be the primary form of communication to you from IT. Should you have technical questions and/or need assistance, the IT Help Desk staff are here to assist. (Please note that the IT Help Desk staff are not available to install software or troubleshoot technology issues on your personal devices.)

Technology available to you

LLCC Employee Portal – IT

At http://www.llcc.edu/my-llcc, select Employee Portal under Faculty/Staff Resources. Select the IT link. Here you will find detailed information on IT, as well as detailed pages on group sites, OneDrive, Skype phones and cybersecurity.

Cybersecurity refers to the preventative steps and techniques used to safeguard and protect the integrity of a network, programs and data from attack, damage, and/or unauthorized access.​ If you feel that you may have been subjected to a security breach, immediately change your LLCC password and notify the IT Help Desk at 786-2555 or helpme@llcc.edu. If the computer has any personal online account passwords stored, it is recommended that you change these passwords immediately, as well as check with any financial institutions for issues.

Office 365

Office 365 includes mail, OneDrive (1 TB of cloud storage, online editing, sharing of documents and folders for online collaboration with peers and instructors), Word, Excel, PowerPoint and OneNote online applications. Use via the web or download from the App Store or Google Play Store.

When accessing Office 365, it’s recommended to use Firefox as your browser. Access the Office 365 Gateway via web-based email account, top left waffle icon or https://portal.office.com. Enter your email address, and then tab. Enter username and password in additional “adfssecurity” window.

Microsoft allows you to download Office 2016 from Microsoft to your PC or Mac from the Office 365 Gateway. You can also add mail to your Smart Device with the Outlook app. Add email account by entering LLCC email address and password.

KBOX – Online Help Desk Ticketing System

At https://help.llcc.edu or http://www.llcc.edu/my-llcc, select KBOX Forms under Faculty/Staff Resources. You will find the Online Knowledge Base and several queues available: LLCC Helpdesk (technology request for assistance for yourself or a classroom), MFP Staples, Colleague Projects, Facilities Services Work Order, Institutional Research & Effectiveness, Lost Key – Police Department, Police Department, Print Shop, and Public Relations and Marketing.

WebAdvisor

WebAdvisor includes Course Roster, submission of final class grades, Pay Advice and W-2 documentation.

LLCC Alert – Emergency Notification System

Your LLCC email address is automatically active. You can add additional contact information at https://getrave.com/login/llcc.

Board Policies 10.X – IT Policies

It is the responsibility of all employees to familiarize themselves with the board policies of the college. Policies 10.1–10.6 pertain to information technology.

Blackboard – Online Learning

The Blackboard app is available on App Store or Google Play Store. After successfully logging into Blackboard, if technical support is needed or you have questions about Blackboard in general, view Blackboard Faculty Support online documentation or call 786-2763.

Wireless Connectivity

On your smart device, choose the LLCC–Employee wifi. This will prompt you to enter your online account username and password. Depending upon the type and OS version of your device, you may be prompted to enter your credentials as either llcc\username and password, llcc\email address and password, or email address and password only. Accept any certificates if prompted. The LLCC–Guest wifi will allow you to connect without entering authenticated credentials. You will be prompted to open your browser and accept the terms of use before continuing.

Contact Us

Fall/Spring hours: 8 a.m.-7 p.m., Monday-Thursday and 8 a.m.-5 p.m., Friday
Summer hours: 8 a.m.-7 p.m., Monday-Thursday

Website: http://its.llcc.edu
IT YouTube Channel
Email: helpme@llcc.edu
Phone: 786-2555
Ticketing system: http://help.llcc.edu
In person: Sangamon Hall, Room 1132 (outside of the main entrance to the LLCC Library/Center for Academic Success) Walk-in hours are 8 a.m.-5 p.m.

If you experience technical difficulties connecting a mobile device to the LLCC wifi or adding your email account, please bring your mobile device to the Help Desk.

Posted in ITS |

Contacting the IT Help Desk

With the beginning of the spring semester quickly approaching, the IT Help Desk is experiencing a high volume of incoming requests for assistance. In an effort to best serve our customers, we ask that should you be directed to voicemail, please leave a message with a detailed description of your need. Voicemail messages are checked as soon as possible. Also, you may submit your own ticket within the KBOX software (https://help.llcc.edu) and select the LLCC Help Desk queue, or send a detailed email to us at helpme@llcc.edu. We will contact you as soon as we are available. If you are reporting an urgent technological need, please indicate this when you contact us, regardless of method.

Thank you,
IT

Posted in ITS |

Welcome to Amber Babbs!

Amber BabbsPlease join us in welcoming Amber Babbs, who recently joined the college as LPN program assistant, LLCC-Jacksonville. Amber comes to us with experience running her own photography business and working in the health care field for St. John’s outpatient surgery and as a transcriptionist for Springfield Clinic. She also earned a certificate in accounting from Heartland Business School. Amber can be reached at amber.babbs@llcc.edu or 786-2574. Welcome!

Extended hours for spring enrollment

LLCC Advising, Counseling & Career Services; Placement Testing; Financial Aid; Admissions, Registration and Records; and Bookstore will all have extended hours next week: Mon.-Thurs., 7:30 a.m.-6 p.m. and Fri., 7:30 a.m.-5 p.m. (The bookstore’s hours vary slightly: Mon.-Wed., 8 a.m.-6:30 p.m.; Thurs., 8 a.m.-6 p.m.; Fri.,  8 a.m.-5 p.m.)

Murray Gallery to feature “Tranquility of Nature” Jan. 14-31

LLCC’s James S. Murray Gallery will feature the Chinese brush painting exhibit “Tranquility of Nature” by Su Ge Jan. 14-31. The public is invited to view the exhibit weekdays from 8 a.m. to 4 p.m.

sun rises east by Su GeGe’s work reflects the union of inscription/poem, calligraphy, painting and seal. She practiced Chinese calligraphy from a young age and learned the art of carving stone seals from her father.

“Chinese brush painting uses Xuan/Mulberry paper, Chinese ink, stone well and writing brush to capture the inner essence from the bamboo to mountain,” explains Ge. “Movement of the brush — quickly or slowly, lightly or heavily — along with the use of five colors of ink create the beauty and charm of Chinese brush paintings. Due to the nature of the absorbance of Xuan paper, mistakes cannot be corrected once the brush touches the paper.”

Ge studied art at the Art School of Shanghai Arts and Crafts Import and Export Corporation in the late 1970s. After coming to the United States in 1980, she worked as an IT professional for more than 20 years in Bloomington. Ge specializes in traditional Chinese brush painting with an emphasis on landscapes and nature, and has had her paintings exhibited on multiple occasions at the McLean County Art Center in Bloomington. She also participated in the 2018 Fusion Art International Art Competition in which two of her submissions were recognized and was the only female participant in the “Life of Arts” exhibition in Shanghai, China in May 2018.

VALIC representative on campus tomorrow

https://my.valic.com/SeminarRegistration/availableSeminars.aspx?csr=JyYCIcuCNI8XI34mUg3mzurN2u5wILUWBHKJvXYUWm0=Michael J. Kaiser, VALIC senior financial advisor, will be on campus tomorrow, Jan. 11, from 10 a.m. to 2 p.m. in the VP Conference Room. He will be on site for 30-minute account reviews to help employees understand options and new enrollments. To register go to my.VALIC.com/seminars and enter registration code 2206SPR11AA.

Fitness Center spring semester hours

The LLCC Fitness Center will open the following hours during the spring 2019 semester:

  • Mondays and Wednesdays: 9-10 a.m., 11 a.m.-noon and 1-6 p.m.
  • Tuesdays and Thursdays: 10 a.m.-noon, 1-2 p.m. and 3-6 p.m.
  • Friday: 7 a.m.-6 p.m.

Contacting the IT Help Desk

With the beginning of the spring semester quickly approaching, the IT Help Desk is experiencing a high volume of incoming requests for assistance. In an effort to best serve our customers, we ask that should you be directed to voicemail, please leave a message with a detailed description of your need. Voicemail messages are checked as soon as possible. Also, you may submit your own ticket within the KBOX software (https://help.llcc.edu) and select the LLCC Help Desk queue, or send a detailed email to us at helpme@llcc.edu. We will contact you as soon as we are available. If you are reporting an urgent technological need, please indicate this when you contact us, regardless of method.

Thank you,
IT

Posted in ITS |

LEAGUE grant application deadline approaching

Applications for LEAGUE grants are due in the LLCC Foundation on Thursday, Jan. 31 at 5 p.m.  Access grant guidelines and the application and budget worksheet. They may also be obtained on the Foundation website. Approximately $10,000 will be awarded at the LEAGUE kickoff luncheon on Tuesday, March 26.

Faculty and staff make these grants possible through their generous giving to the annual faculty and staff campaign each spring.  Thanks to your donations, a grant was provided to respiratory care in LLCC Health Professions for the purchase of a child size manikin. The manikin allows students to practice with the correct size equipment used on a 5-year-old patient.
child m anikin with opened airwaychild manikin used in simulation by studentstudent using stethoscope on child manikin

 

 

 

 

 

If you have any questions, please contact the Foundation at 786-2785.