New IT Helpdesk portal launching July 1

The IT department is excited to announce that they will be migrating to a new helpdesk portal on July 1, 2022. This platform, Freshservice, will enable the IT department to more efficiently process your requests, projects and incidents.

This means that not only will you be able to continue to submit tickets via phone, email or walkup, but you will now be able to use a comprehensive portal to find solutions to common issues, request quotes/items/service or report an incident. Self-help resources will also be available on the new IT portal, including a basic chatbot, searchable knowledge base, request catalog and more.

Anyone who has an open ticket with the IT department after this cutover may see notifications of your ticket being created in this new system.

This portal will be accessible at it.llcc.edu

The impact of this cutover should be minimal.  However, if you have issues submitting a request after July 1, please contact 217-786-2555.

All other KBOX queues (Facilities, Police, PRM, Print Shop, etc.) will not be changing.

Posted in ITS |

Photo of LLCC lineman training wins national award

The silhouette of two electrical distribution students working at the top of a pole
Two LLCC students in the fall 2021 electrical distribution lineman program were featured in this award-winning photo taken by Colten Bradford, assistant editor of Illinois Country Living, a publication of the Association of Illinois Electric Cooperatives. The photo recently won a national Gold Spotlight on Excellence Award from the Council of Rural Electric Communicators in the Best Photo category.

Nominate a deserving colleague for KUDOS!

Lincoln Land Community College KUDOS: Key or Unique Demonstrations of Outstanding ServiceKey or Unique Demonstrations of Outstanding Service award nominations are open through Tuesday, July 5. Nominate a deserving colleague by filling out the online submission form. (Please use a Chrome or Firefox browser when completing this form.) The KUDOS awards will be announced Thursday, July 14.

The KUDOS awards are an informal way to recognize the special contributions — small and large — made by faculty and staff that create the positive environment that is LLCC. Brighten someone’s day. Say, “Thank you! Great job!” by nominating that person for a KUDOS award!

In the news

Dee Krueger, director, LLCC-Taylorville, was interviewed yesterday on the WTIM Morning Show. She discussed full semester and module classes, summer and fall classes at LLCC-Taylorville and the upcoming grilling series demonstration at Ace Hardware in Taylorville on July 9.

The July issue of “Keep on Truckin’,” the magazine of the Mid-West Truckers Association, features a story about the donations of trucks and chassis to LLCC’s new diesel technologies program. The donations came from CIT Trucks and Rush Truck Centers. Jeff Gardner, director, diesel technologies program, is quoted in the article.

Thank you from Paula Luebbert

To my LLCC family,

As I move on to a new chapter in my life, I wanted to say a heartfelt thank you to each and every one of you. LLCC is truly a great place to work, and I have made many lifelong friends. A special thank you to Lyndsey Craigmiles-Brooks, Whitney Brandenburg, Don Loftis, Laurel Bretz and Jamie McCoy for putting together a wonderful party. The past 32 years have been fabulous, and I will miss each and every one of you! Best wishes as you all continue your journey!

Paula Luebbert
Assistant Vice President, Corporate/Government Training & Economic Development