As a reminder, the fourth quarter module of the cybersecurity awareness training program with Infosec IQ runs through Friday, Sept. 30. It entails a series of three short training courses followed by an assessment for each. The courses focus on ransomware, physical security and data privacy. The purpose of this training is to raise awareness of the threats in our environment and to avoid costly data breaches.

All employees are required to complete this training by Sept. 30. Failing to comply may result in loss of LLCC network access privileges and disciplinary action per board policy “8.6 – Employee Discipline.”

Employees will be sent an email notifying them of enrollment in the course. The provided link will take the learner directly to their dashboard to complete the module.

The enrollment email will be coming from Infosec IQ Notifications <notifications@securityiq-notifications.com> with the subject “Start your security awareness training” Here is an example of what the email will look like:

Dear faculty and staff,

The LLCC Information Technology (IT) Department would like to welcome all new and returning staff/faculty to LLCC! LincIn will be the primary form of communication to you from IT and other areas of the college. Should you have technical questions pertaining to your online account and/or the software applications offered by the college, the IT Help Desk is here to assist.

Contacting the IT Help Desk

Please contact us by phone, email, self-submit or walk-up.

• Walk-up Assistance (8 a.m. to 5 p.m.): Sangamon Hall, Room 1132 (outside of the main library entrance)
• Email: helpme@llcc.edu
• Self-Submit Portal (and Knowledgebase) it.llcc.edu
• Phone: 217-786-2555

IT Help Desk fall/spring hours

Monday-Thursday: 8 a.m. to 6 p.m.
Friday: 8 a.m. to 5 p.m.
Please note the following:

• When requesting assistance from the IT Help Desk, your LLCC Student ID number and/or a photo ID may be needed for verification.
• The IT Help Desk is not permitted to install software of troubleshoot technology issues on your personal device(s).

Board Policies Chapter 10 – IT

Please be aware that it is the responsibility of all employees to familiarize themselves with the Board policies of the college. Policies 10.1 through 10.6 specifically pertain to Information Technology and the acceptable thereof. Please click the link below for a direct link to this policy section.
Chapter 10 Informational Technology (llcc.edu)

Account information

The college uses a single sign on (one username and one password) for all systems.

Please be aware of the difference between your username and email address when attempting to sign into applications.

Other technology available to you

The following applications are available on LLCC’s faculty and staff webpage.

1. Email — Access to your llcc.edu email as well as to all Microsoft 365 services assigned to you (Word, Excel, Power Point, OneDrive and more).
2. Employee Portal — Access to various SharePoint groups for business units and departments throughout LLCC.
3. Employee Self Service — Includes:  course management and rosters, banking information, tax information, pay advices.
4. Etrieve for Employees — Used for completing a certificate of absence or payroll timesheet.
5. KBox Forms — Request forms for PRM, Facilities, Print Shop, Police Department.
6. LLCC Alert — Emergency notification system. Your LLCC email address is automatically active at the start of each semester you are enrolled in a course. Add additional contact information at the start of each semester.
7. Virtual EMS — The EMS platform is used for viewing room availability throughout campus.

Wireless connectivity

1. On your smart device, choose the LLCC – Employee wireless network. This will prompt you to enter your online account username and password.
2. Depending upon the type and OS version of your device, you may be prompted to enter your credentials as either llcc\username and password, llcc\email address and password or email address and password only.

Accept any certificates if prompted.

Please note that the LLCC – Guest Wi-fi will allow you to connect without entering authenticated credentials. You will be prompted to open your browser and accept the terms of use before continuing.

LLCC employees should have received an email notifying them of enrollment in the latest cybersecurity training course. If you have not seen the email in your primary inbox, please look for it on your “Other” inbox or “Junk” folder.

If you cannot find it in any of those places, please contact the IT Help Desk at helpme@llcc.edu.

The email looks like this:

The fourth module of our cybersecurity awareness training program with Infosec IQ begins today, Aug. 22. The training will run through Sept. 30. This will entail a series of three short training courses and simulated phishing emails. The courses focus on ransomware, physical security and data privacy. The purpose of putting this training into place is to raise awareness to the threats in our environment and to avoid costly data breaches.

All employees are required to complete this training by Sept. 30. Failing to comply may result in loss of LLCC network access privileges and disciplinary action per board policy “8.6 – Employee Discipline.”

Employees will be sent an email notifying them of enrollment in the course. The provided link will take the learner directly to their dashboard to complete the module.

The enrollment email will be coming from Infosec IQ Notifications <notifications@securityiq-notifications.com> with the subject “Start your security awareness training” Here is an example of what the email will look like:

The fourth module of our cybersecurity awareness training program with Infosec IQ begins Monday, Aug. 22. The training will run through Sept. 30. This will entail a series of three short training courses and simulated phishing emails. The courses focus on ransomware, physical security and data privacy. The purpose of putting this training into place is to raise awareness to the threats in our environment and to avoid costly data breaches.

All employees are required to complete this training by Sept. 30. Failing to comply may result in loss of LLCC network access privileges and disciplinary action per board policy “8.6 – Employee Discipline.”

Employees will be sent an email notifying them of enrollment in the course. The provided link will take the learner directly to their dashboard to complete the module.

The enrollment email will be coming from Infosec IQ Notifications <notifications@securityiq-notifications.com> with the subject “Start your security awareness training” Here is an example of what the email will look like:

IT received a report of a spear phishing attack received by an employee via text (see screenshot below). The sender can impersonate any LLCC employee in future attempts. This is not a legitimate text message. It is a phishing attempt to defraud the recipient. We have seen a similar version of this scam via email, the favor being asked is typically to purchase gift cards for the sender.

If you receive a similar text message or email, do not engage with the sender. Contact the supposed LLCC employee using a different trusted channel to confirm this is not them and disregard the text message.

If the message comes via email, please report and disregard.

Outlook Desktop — With the message selected, click on Report Message in the Ribbon. Select Phishing. The malicious email will be reported directly to Microsoft.

Outlook 365 — Select the email from the list and click on the Not Junk drop-down arrow. Select Phishing. The malicious email will be reported directly to Microsoft.

Reporting malicious and unsolicited emails makes LLCC’s email filtering system more effective.

Phishing is a common identity theft method used by fraudulent parties. NEVER send your personal information including passwords, user IDs, credit card numbers or a social security number via email. Passwords should NEVER be shared with ANYONE in any form.

To learn more about “phishing,” follow this link: https://llcconline.sharepoint.com/IT/SitePages/Cybersecurity.aspx

Please contact the IT Help Desk if you have any questions or concerns at helpme@llcc.edu or 217-786-2555.

The IT department is excited to announce that they will be migrating to a new helpdesk portal on July 1, 2022. This platform, Freshservice, will enable the IT department to more efficiently process your requests, projects and incidents.

This means that not only will you be able to continue to submit tickets via phone, email or walkup, but you will now be able to use a comprehensive portal to find solutions to common issues, request quotes/items/service or report an incident. Self-help resources will also be available on the new IT portal, including a basic chatbot, searchable knowledge base, request catalog and more.

Anyone who has an open ticket with the IT department after this cutover may see notifications of your ticket being created in this new system.

This portal will be accessible at it.llcc.edu

The impact of this cutover should be minimal.  However, if you have issues submitting a request after July 1, please contact 217-786-2555.

All other KBOX queues (Facilities, Police, PRM, Print Shop, etc.) will not be changing.