Dear faculty and staff,
The LLCC Information Technology (IT) Department would like to welcome all new and returning staff/faculty to LLCC! LincIn will be the primary form of communication to you from IT and other areas of the college. Should you have technical questions pertaining to your online account and/or the software applications offered by the college, the IT Help Desk is here to assist.
Contacting the IT Help Desk
Please contact us by phone, email, self-submit or walk-up.
- Walk-up Assistance (8 a.m. to 5 p.m.): Sangamon Hall, Room 1132 (outside of the main library entrance)
- Email: helpme@llcc.edu
- Self-Submit Portal (and Knowledgebase) it.llcc.edu
- Phone: 217-786-2555
IT Help Desk fall/spring hours
Monday-Thursday: 8 a.m. to 6 p.m.
Friday: 8 a.m. to 5 p.m.
Please note the following:
- When requesting assistance from the IT Help Desk, your LLCC Student ID number and/or a photo ID may be needed for verification.
- The IT Help Desk is not permitted to install software of troubleshoot technology issues on your personal device(s).
Board Policies Chapter 10 – IT
Please be aware that it is the responsibility of all employees to familiarize themselves with the Board policies of the college. Policies 10.1 through 10.6 specifically pertain to Information Technology and the acceptable thereof. Please click the link below for a direct link to this policy section.
Chapter 10 Informational Technology (llcc.edu)
Account information
The college uses a single sign on (one username and one password) for all systems.
Please be aware of the difference between your username and email address when attempting to sign into applications.
| Type | When to use |
|---|---|
| Username | To sign into computers on campus, connect to Wi-Fi and all other college applications except Microsoft 365. |
| Email Address | Used only to log in to Microsoft 365 services. |
Other technology available to you
The following applications are available on LLCC’s faculty and staff webpage.
Email — Access to your llcc.edu email as well as to all Microsoft 365 services assigned to you (Word, Excel, Power Point, OneDrive and more).- Employee Portal — Access to various SharePoint groups for business units and departments throughout LLCC.
- Employee Self Service — Includes: course management and rosters, banking information, tax information, pay advices.
- Etrieve for Employees — Used for completing a certificate of absence or payroll timesheet.
- KBox Forms — Request forms for PRM, Facilities, Print Shop, Police Department.
- LLCC Alert — Emergency notification system. Your LLCC email address is automatically active at the start of each semester you are enrolled in a course. Add additional contact information at the start of each semester.
- Virtual EMS — The EMS platform is used for viewing room availability throughout campus.
Wireless connectivity
- On your smart device, choose the LLCC – Employee wireless network. This will prompt you to enter your online account username and password.
- Depending upon the type and OS version of your device, you may be prompted to enter your credentials as either llcc\username and password, llcc\email address and password or email address and password only.
Accept any certificates if prompted.
Please note that the LLCC – Guest Wi-fi will allow you to connect without entering authenticated credentials. You will be prompted to open your browser and accept the terms of use before continuing.