Words to the Wise Wednesday from Student Success

The LLCC Student Success office has undergone significant changes over the past few years, so it is the office’s goal that colleagues across campus get to better know the who, what, when where and why of Student Success. Over the next few months, they will be bringing you “Words to the Wise Wednesdays.”

“When” are we available?

This week, we will focus on “when” to highlight our schedules and availability to meet with students which is an important step in achieving student success.

Students can meet with their success coach in-person, phone, or virtually (Zoom or Microsoft Teams). Interestingly, over the past several months it has been almost a 50/50 split of students wanting to meet in-person vs. phone or virtually.

There are two primary ways (detailed below) that a student can meet their success coach. In an effort to be flexible to students’ lives outside of LLCC, students can meet either by a scheduled appointment or during their coach’s drop-in hours. During peak registration times, we often get feedback that students are not able to schedule an appointment with their success coach for a few weeks. This is where drop-in hours can become particularly useful.

Please help us remind students that they can meet with their success coach via a scheduled appointment or during drop-in hours. Success coaches split their days between appointments and drop-ins.

Scheduling an appointment: Students use My Scheduler to schedule an appointment with their success coach.

Student can access My Scheduler by going to My LLCC and then clicking My Scheduler under Student Resources.

Drop-In hours: Students can also meet with their success coach during drop-in hours.  Students enter their seven-digit student ID number or username. If their success coach is available for virtual drop-ins, they will see the coaches name listed as “Currently seeing virtual drop-ins.”

Please note: the virtual drop-in web page is turned off when there are no student success coaches available.

To view the drop-in information: www.tinyurl.com/llccsuccessdropin
Student Success: www.llcc.edu/student-success
www.facebook.com/llccstudentsuccess
www.instagram.com/llcc_studentsuccess

Word to the Wise Wednesdays: It takes a village to achieve student success

The LLCC Student Success office has undergone significant changes over the past few years, so it is the office’s goal that colleagues across campus get to better know the who, what, when where and why of Student SuccessOver the next few months, they are bringing you “Words to the Wise Wednesdays.”

“What” do we do?

This week, we will continue on the “what” to highlight the roles we can play in achieving student success. As we continue to navigate the Appreciative Advising Model, we want to share additional information on “what” we do and how we can work collaboratively to support our students.

It Takes a Village to Achieve Student Success: Roles and Responsibilities

Student Success Coach

Disarm: Provide a warm welcome, create a safe & comfortable environment, share our individual story, begin to build rapport with students by asking them to share their story

Discover: Utilize effective open-ended questioning, actively listen, use a strength-based approach to reconstruct student story

Dream: Create powerful images for a student to begin to “see” their dream, provide a framework in which the student can effectively dream, make intentional connections between the Dream and Discover phases

Design: Teach students how to make decisions, provide positive feedback, make effective referrals

Deliver: Energize students to be their best, provide academic hope, follow-up with students

Don’t Settle: Provide challenge & support to students, raise the bar, understand that this process is cyclical and not linear

Throughout this process, we help the student create an educational plan that aligns with their goals, assist in course selection (not section selection) that is defined in educational plan, and promote an appreciation for learning and critical thinking.

Student

  • Consider what led you to LLCC and what your support system may look like
  • Answer questions that will help your success coach get to know you
  • Discuss your goals with your success coach
  • Work on an educational plan with the assistance of your success coach
  • Select courses that align with your educational plan
  • Develop goals that require critical thinking

Campus Community

(this could look different depending on your role)

  • Build rapport with students
  • Ask questions to help identify student’s strengths and abilities
  • Encourage students to discuss their goals and future
  • Encourage students to persist (announce registration dates in class, meetings, etc.)
  • Provide hope
  • Provide positive & constructive feedback
  • Encourage students to communicate (with their success coach, faculty, & other staff)
  • Challenge student to use their critical thinking skills

Student Success

www.llcc.edu/student-success
www.facebook.com/llccstudentsuccess
www.instagram.com/llcc_studentsuccess

Faculty and staff invited to TRIO lunch and learn Nov. 9

Join LLCC TRIO Tuesday, Nov. 9 at 1 p.m. in the R. H. Stephens Room to celebrate First-Generation College Week with a lunch and learn. We will begin with a Council for Opportunity in Education panel discussion, and following will be a discussion and question/answer with LLCC TRIO staff. Learn more about how you and TRIO can support our first-generation college students at LLCC. Lunch will be provided. Sign up with this link.

Words to the Wise Wednesday from Student Success

“What” do we do? LLCC Student Success has undergone significant changes over the past few years, so it is the office’s goal that colleagues across campus get to better know the who, what, when, where and why of Student SuccessOver the next few months, we will be bringing you “Words to the Wise Wednesdays.” This week, the focus is on “what” and the introduction of the Appreciative Framework and how we approach our work.

May 2019 sparked the beginning of the change from transactional to relational, reactive to proactive, and from process-centered to student-centered. We focused on the Appreciative Advising Model:

Disarm: Creating a welcoming space and building rapport.

Discover: Engaging our students by asking questions that will help us determine their strengths and abilities.

Dream: Encourage our students to discuss their hopes and dreams for the future.

Design: Create an educational plan that will align with their hopes and dreams and the steps required to make it a reality.

Deliver: With the encouragement and support of their success coach, the student initiates the work required to complete the plan.

Don’t Settle: The student and their coach set goals that are beyond the normal comfort zone.

The staff titles were changed from advisor/counselor to student success coach to more accurately reflect our new philosophical foundation in working with students.  Likewise, the Advising and Counseling office was changed to Student Success. We have certainly grown a great deal over the past two years, and we look forward to continue to improve and deepen our understanding of the appreciative framework.

Furthermore, when we transitioned to Student Success, we redid our office mission statement to more accurately reflect our new approach. The mission of the LLCC Student Success office is to develop supportive relationships with students in which they take ownership of their education and learn the tools needed to make informed and meaningful decisions about their educational goals.

To learn more about the model and approach, you can visit https://www.appreciativeadvising.net. To learn more about appreciative education, you can visit https://www.fau.edu/education/centersandprograms/oae.

As we continue to navigate this process, we will share additional information on “what” we do and how we can work collaboratively to support our students.

Student Success

www.llcc.edu/student-success
www.facebook.com/llccstudentsuccess
www.instagram.com/llcc_studentsuccess

Words to the Wise Wednesday

The LLCC Student Success office has undergone significant changes over the past few years, so it is the office’s goal that colleagues across campus get to better know the who, what, when, where and why of Student Success. Over the next few months, they will be bringing you “Words to the Wise Wednesdays.” This week, they continue with the focus on the “who” and introduce four more members of the Student Success team.

Who

Laurie Clemons, student success coach (Dec. 5, 1994)

Laurie ClemonsLaurie is the student success coach for degree-seeking students in Workforce Institute programs, criminal justice and students with accommodations. Workforce Institute programs include majors such as automotive, culinary, lineman and related programs. Laurie received her bachelor’s degree in management from University of Illinois Springfield. She has worked in higher education for 26 years in the offices of registration and student success. Laurie is the club advisor for the Black Student Union, serves as African-American History Month Committee chair and also serves on the Technical Review Committee and Enrollment Management Team. When not at work, she enjoys fellowship with her church family, shopping and spending time with her sorority sisters, family and friends.

Richard Hayes II, student success coach (Jan. 3, 2000)

Richard HayesRichard is the student success coach for business and accounting students. Richard received his bachelor’s degree from University of Illinois Springfield and his master’s from Capella University. He has worked in higher education for 20 years in student services and student success. When not at work, he enjoys spending time with his wife and sons, attending church activities, playing tennis and golf, bike riding and building models.

Claire Heffron-McKinney, LPC, student success coach (Nov. 14, 2005)

Claire Heffron-McKinneyClaire is the student success coach for STEM majors. These are science, engineering and math related majors. Claire received her bachelor’s degree in psychology from Blackburn College and her master’s degree in human development counseling from University of Illinois Springfield. She is a certified domestic violence professional and a confidential advisor. Claire has attained special training to confidentially assist students experiencing sexual harassment, intimate partner/domestic violence, sexual assault and stalking. She has worked in higher education for 17 years, with 15 years in student success. When not at work, she enjoys traveling, spending time with family, reading and watching Netflix.

Dr. Melissa Franzen, LCPC, student success coach (July 9, 2012)

Dr. Melissa FranzenMelissa is the student success coach for arts and humanities and students in the Honors Program. Arts and humanities include English, communication, art, music and related majors. Melissa received her bachelor’s degree in psychology and minor in sociology from Illinois College, and a master’s degree in human development counseling: community/clinical mental health from University of Illinois Springfield. She completed her Ph.D. in counselor education and supervision from Walden University in May 2021. Melissa is a past president and member of ILACADA and a confidential advisor, with special training to confidentially assist students experiencing sexual harassment, intimate partner/domestic violence, sexual assault and stalking. She has worked in higher education for eight years in student success. When not at work, she enjoys spending time with her son and her friends, and playing games or sitting with a good book.

Student Success

www.llcc.edu/student-success
www.facebook.com/llccstudentsuccess
www.instagram.com/llcc_studentsuccess

October is Domestic Violence Awareness Month

According to the National Coalition Against Domestic Violence, domestic violence is defined as the willful intimidation, physical assault, battery, sexual assault and/or other abusive behavior as part of a systematic pattern of power and control perpetrated by one intimate partner against another. It includes physical violence, sexual violence, psychological violence and emotional abuse. The frequency and severity of domestic violence can vary dramatically; however, the one constant component of domestic violence is one partner’s consistent efforts to maintain power and control over the other. (from https://ncadv.org/learn-more)

Abusers use these tactics and more in a systematic pattern to exert control and power over their intimate partner or family member. Domestic violence affects people from all walks of life, regardless of gender, orientation, socioeconomic status, age, race or nationality. We all have a part in stopping it. The first step is recognizing what domestic violence is and saying something if you see it happening.

During the month of October, there will be many virtual events, as well as news stories and social media events to increase awareness. We encourage you to get involved and learn more.

Thank you for all you do for our students!
– LLCC Student Success staff

Links

Below are links with more information to Domestic Violence Awareness Month, 2021:

Help

If you or someone you know needs help, please use the following numbers:

National Domestic Violence Hotline

1-800-799-SAFE (7233)
1-800-787-3224 (TTY)

Illinois Coalition Against Domestic Violence

1-877-863-6338

Sojourn Shelter and Services

217-726-5200 (24-hour hotline)
TTY: 217-726-7385
1-866-help4dv (435-7438)

Lincoln Land Community College — confidential advisor

217-786-2590

LLCC Title IX Coordinator

Contact: Leslie Johnson, AVP Student Success, 217-786-2848

Sexual Violence and Domestic Violence Resource Information

www.llcc.edu/sexual-violence-resources

Words to the Wise Wednesday

The LLCC Student Success office has undergone significant changes over the past few years, so it is the office’s goal that colleagues across campus get to better know the who, what, when, where and why of Student Success. Over the next few months, they will be bringing you “Words to the Wise Wednesdays.” This week, they continue with the focus on the “who” and introduce four more members of the Student Success team.

Who

Shelly Smothers, student success coach (April 4, 2016)

Shelly is the student success coach for student athletes and social science majors (excluding criminal justice). Social science majors include psychology, political science and sociology-related majors. Shelly received her bachelor’s degree in sociology and is currently working on her master’s degree in higher education and community college from Eastern Illinois University. She has worked in higher education for four years in admission, registration and student success. When not at work, she enjoys spending time with family and friends, working on various craft projects and attending Loggers sporting events.

April Bergman, program assistant (June 25, 2018)

April graduated from LLCC in May 2020 with an associate in arts degree, associate in general education degree and a Microsoft Apps and Systems certificate. April enjoys helping LLCC students navigate processes, and she does much work in helping the Student Success office run smoothly.

Taylor Littig, student success coach (July 9, 2018)

Taylor LittigTaylor is the student success coach for nursing students with last names A-K. Taylor received her bachelor’s degree in social work from MacMurray College and earned her master’s degree in higher education administrative services from McKendree University. She has worked in higher education for four years in admission and student success. When not at work, she enjoys spending time reading, playing video games and hanging out with her cats.

Carley Young, student success coach (Jan. 6, 2020)

Carley YoungCarley is the student success coach for nursing students with last names L-Z. Carley received her bachelor’s and master’s degrees in communication from the University of Illinois Springfield. She has worked in higher education for eight years in academic services, teaching, housing and residential life, and student success. When not at work, she enjoys spending time traveling, playing trivia and spending time with her husband and “fur” children.

Student Success

www.llcc.edu/student-success
www.facebook.com/llccstudentsuccess
www.instagram.com/llcc_studentsuccess

Transfer Tuesdays

The LLCC Office of Student Success is hosting virtual Transfer Tuesdays for current students looking to transfer after graduation to a four-year college or university. They can meet with representatives from four-year institutions and gather information to help them choose a school. Transfer Tuesdays will be hosted by an LLCC staff member every Tuesday afternoon from Sept. 7-Dec. 7, 1-2:30 p.m. on Zoom.

Next session: Sept. 28 – Aurora University

Please encourage your students to attend these Transfer Tuesdays sessions. For more information, please direct students to contact their student success coach.

Words to the Wise Wednesday

The LLCC Student Success office has undergone significant changes over the past few years, so it is the office’s goal that colleagues across campus get to better know the who, what, when, where and why of Student Success. Over the next few months, they will be bringing you “Words to the Wise Wednesdays.” For the next three weeks, they will focus on the “who” and will begin by introducing the four newest members of the team.

Who

Alex Berry, director (Feb. 1, 2021)

Alex BerryAlex received his bachelor’s degree in communication from Millikin University, a master’s degree in college student personnel from Western Illinois University and is currently pursuing a Ph.D. in educational administration and foundations with a leadership, equity and inquiry emphasis from Illinois State University. Alex has over a decade of experience in student affairs in community colleges, working in financial aid, student engagement and success coaching. When not at work, he enjoys spending time with his wife (Molly), daughter (Gemma) and their zoo of pets — two dogs (Apple and Olive), a cockatiel (Conway Tweety) and a cat (Baby).

T’Keya Hicks, student success coach (March 15, 2021)

T'keya HicksT’Keya is the student success coach for education majors and students taking courses only. T’Keya has a bachelor’s degree in public relations from Illinois State University and graduated with a master’s degree in higher education and student affairs from Northern Illinois University in May 2021. T’Keya previously worked as a graduate assistant for two years, helping students with career assessment and goal setting. She has also previously worked in the areas of admission, student life and advising. When T’Keya is not at work, she enjoys traveling, binge-watching Netflix shows and hanging out with family and friends.

Micaela Childress, student success coach (May 17, 2021)

Micaela ChildressMicaela is the success coach for health professions programs (excluding nursing) and the liaison for students completing adult education/GED programs. Micaela received her bachelor’s degree in sport management from the University of Illinois at Urbana-Champaign and her master’s degree in higher education and student affairs from Indiana University-Bloomington. As a graduate student, Micaela worked as a pre-professional advisor. In addition, she has experience in career services, athletics advising and student success. When not at work, Micaela enjoys listening to podcasts, watching Netflix and being active.

Daron (Ron) Brown, student success coach (May 24, 2021)

Daron BrownRon is the success coach for computer science and undecided students. Ron received his bachelor’s degree in corporate communication and master’s degree in higher education and student affairs from Northern Illinois University and played football for NIU. Ron has worked in student athletic support services, fraternity and sorority life, and with first-generation and underrepresented student populations prior to joining the LLCC Student Success team. When not at work, Ron enjoys listening to music, teaching chess, playing Call of Duty and is a self-described sneaker head with an interest in high fashion.

Student Success

www.llcc.edu/student-success
www.facebook.com/llccstudentsuccess
www.instagram.com/llcc_studentsuccess

Transfer Tuesdays

The LLCC Office of Student Success is hosting virtual sessions, “Transfer Tuesdays,” for current students looking to transfer after graduation to a four-year college or university. They can meet with representatives from four-year institutions and gather information to help them choose a school. Transfer Tuesdays will be hosted by an LLCC staff member every Tuesday afternoon through Dec. 7, 1-2:30 p.m. on Zoom.

Sessions yet in September:

  • Sept. 14 – Quincy University, Southern Illinois University – Carbondale, University of Illinois – Springfield, Lakeview College of Nursing
  • Sept. 28 – Aurora University

Please encourage your students to attend these Transfer Tuesdays sessions. For more information, please direct students to contact their student success coach.