LLCC Information Technology will be working on Etrieve today from 4-5 p.m. It is recommended to not enter forms during that time as the application will be down intermittently.
Category Archives: ITS
IT welcomes you and provides important info
Dear faculty and staff,
The LLCC Information Technology (IT) Department would like to welcome all new and returning staff/faculty to LLCC! LincIn will be the primary form of communication to you from IT and other areas of the college. Should you have technical questions pertaining to your online account and/or the software applications offered by the college, the IT Help Desk is here to assist.
Contacting the IT Help Desk
Please contact us by phone, email, self-submit or walk-up.
- Walk-up Assistance (8 a.m. to 5 p.m.): Sangamon Hall, Room 1132 (outside of the main library entrance)
- Email: helpme@llcc.edu
- Self-Submit Portal (and Knowledgebase) llcc.edu
- Phone: 217-786-2555
IT Help Desk fall/spring hours
Monday-Thursday: 8 a.m. to 6 p.m.
Friday: 8 a.m. to 5 p.m.
Please note the following:
- When requesting assistance from the IT Help Desk, your LLCC Student ID number and/or a photo ID may be needed for verification.
- The IT Help Desk is not permitted to install software of troubleshoot technology issues on your personal device(s).
Board Policies Chapter 10 – IT
Please be aware that it is the responsibility of all employees to familiarize themselves with the Board policies of the college. Policies 10.1 through 10.6 specifically pertain to Information Technology and the acceptable thereof. Please click the link below for a direct link to this policy section.
Chapter 10 Informational Technology (llcc.edu)
Account information
The college uses a single sign on (one username and one password) for all systems.
Please be aware of the difference between your username and email address when attempting to sign into applications.
| Type | When to use |
| Username | To sign into computers on campus, connect to Wi-Fi and all other college applications except Microsoft 365. |
| Email Address | Used only to log in to Microsoft 365 services. |
Other technology available to you
The following applications are available on LLCC’s faculty and staff webpage.
- Email — Access to your llcc.edu email as well as to all Microsoft 365 services assigned to you (Word, Excel, Power Point, OneDrive and more).
- Employee Portal — Access to various SharePoint groups for business units and departments throughout LLCC.
- Employee Self Service — Includes: course management and rosters, banking information, tax information, pay advices.
- Etrieve for Employees — Used for completing a certificate of absence or payroll timesheet.
- KBox Forms — Request forms for PRM, Facilities, Print Shop, Police Department.
- LLCC Alert — Emergency notification system. Your LLCC email address is automatically active at the start of each semester you are enrolled in a course. Add additional contact information at the start of each semester.
- Virtual EMS — The EMS platform is used for viewing room availability throughout campus.
Wireless connectivity
- On your smart device, choose the LLCC – Employee wireless network. This will prompt you to enter your online account username and password.
- Depending upon the type and OS version of your device, you may be prompted to enter your credentials as either llcc\username and password, llcc\email address and password or email address and password only.
Accept any certificates if prompted.
Mandatory cybersecurity awareness training module 2 begins Jan. 9
The second module of LLCC’s cybersecurity awareness training program for the 2022-2023 training year with Infosec IQ begins Monday, Jan. 9. Please note: This is the second module for the 2022-2023 cybersecurity awareness training year. Please do not confuse this with Module 1. The training will run through Jan. 31. This will entail a series of four short training courses and simulated phishing emails. The courses in Module 2 focus on: Internet of Things (IOT), Stick to the Policy, Multi-factor Authentication and Social Media Best Practices. The purpose of putting this training into place is to raise awareness to the threats in our environment and to avoid costly data breaches.
All employees are required to complete this training by Jan. 31. Failing to comply may result in loss of LLCC network access privileges and disciplinary action per board policy “8.6 – Employee Discipline.”
Employees will be sent an email notifying them of enrollment in the course. The provided link will take the learner directly to their dashboard to complete the module.
The enrollment email will be coming from Infosec IQ Notifications <notifications@securityiq-notifications.com> with the subject “Start your security awareness training” Here is an example of what the email will look like:
Stay cyber secure during the holidays
The holiday season is a prime time for hackers, scammers and online thieves. While millions of Americans will be online looking for the best gifts and Cyber Monday deals, hackers will be looking to take advantage of unsuspecting shoppers by searching for weaknesses in their devices or internet connections or attempting to extract personal and financial information through fake websites or charities.
Watch a video from InfoSec for tips to stay cyber secure during the holiday season.
Happy holidays!
Mandatory trainings in November
Sexual harassment prevention training
In accordance with Board Policy 1.7 and the Illinois Human Rights Act, all employees, including adjunct instructors, student workers and other contractual, part-time and/or temporary employees, are required to complete sexual harassment prevention training on an annual basis. Training is administered online to provide a flexible format in which employees can complete the training and still accommodate their busy schedules. All employees were sent an email on Nov. 1 to their LLCC account from the college’s training provider, SafeColleges, with your unique link to complete the course. You must have an active LLCC account to login into SafeColleges. If you have not activated your LLCC account, please contact the helpdesk at 217-786-2555 or helpme@llcc.edu for assistance. It takes approximately 40 minutes to complete the course. Completion of the course must be done within 30 days of receipt of the training email.
Cybersecurity awareness training
In addition, the first module of LLCC’s cybersecurity awareness training program for the 2022-2023 year began Nov. 1. An email was sent from Infosec IQ Notifications <notifications@securityiq-notifications.com> with the subject “Start your security awareness training.” The training entails a series of four short training courses and simulated phishing emails. The courses focus on data destruction, cloud security, business email compromise and clean desk policy. All employees are required to complete this training by Nov. 30. Failing to comply may result in loss of LLCC network access privileges and disciplinary action per board policy “8.6 – Employee Discipline.”
Multi-factor authentication to be activated for students Nov. 8
In order to protect student accounts, multi-factor authentication (MFA) will be activated for all current students starting Tuesday, Nov. 8.
What is MFA and what can I expect when it is enabled for my account?
https://it.llcc.edu/support/solutions/articles/19000070418
Please contact the IT Help Desk at helpme@llcc.edu or 217-786-2555 for more information or if you need assistance.
Mandatory cybersecurity awareness training module 1 begins Nov. 1
The first module of LLCC’s cybersecurity awareness training program for the 2022-2023 training year with Infosec IQ begins Tuesday, Nov. 1. The training will run through Nov. 30. This will entail a series of four short training courses and simulated phishing emails. The courses focus on data destruction, cloud security, business email compromise and clean desk policy. The purpose of putting this training into place is to raise awareness to the threats in our environment and to avoid costly data breaches.
All employees are required to complete this training by Nov. 30. Failing to comply may result in loss of LLCC network access privileges and disciplinary action per board policy “8.6 – Employee Discipline.”
Employees will be sent an email notifying them of enrollment in the course. The provided link will take the learner directly to their dashboard to complete the module.
The enrollment email will be coming from Infosec IQ Notifications <notifications@securityiq-notifications.com> with the subject “Start your security awareness training.” Here is an example of what the email will look like:
![(Email example) Subject: Start your security awareness training From: notifications@securityiq-notifications.com [External Email] {Lincoln Land Community College logo} Hello Gregory, You have been enrolled in the LLCC 2022-2023 Cybersecurity Awareness – Module 1 course, courtesy of Lincoln Land Community College. Please complete your training within the next 30 days. This training is required. Failure to complete your training by the required due date will put your account at risk of being disabled. {button: Start your training} Thank you, Lincoln Land Community College](https://lincin.llcc.edu/LincIN/wp-content/uploads/2022/10/Cybersecurity-Mod1_22-23-email.png)
Moving from Zoom to Microsoft Teams
On Dec. 16, Microsoft Teams will be our institutionally supported videoconferencing application. Current Zoom EDU licenses will not be renewed. For more information, please visit our knowledge base site which includes FAQs at https://it.llcc.edu/support/solutions/folders/19000090804.
Additionally, a Making the Switch from Zoom to Teams session will be offered next week during Professional Development Day in Menard Hall, Room 2209 at 3:30 p.m.
Cybersecurity: Level up! Enabling multi-factor authentication
Level 4: Always enable multi-factor authentication.
Welcome to Level 4. No matter what you call it, multi-factor authentication, or MFA, is a security measure that requires anyone logging into an account to navigate a two-step process to prove their identity. By adding one more simple step when logging into an account, multi-factor authentication greatly increases the security of your account.
How it works: When logging into your account, you first provide your password or passphrase. Next, you will provide an extra way of proving that you’re you; this is typically done through:
- An extra PIN (personal identification number)
- An extra security question like, “What’s your favorite pet’s name?”
- An additional code, either emailed or texted
- A biometric identifier like facial recognition or a fingerprint
- A unique number generated by an “Authenticator App”
- A secure token is a separate piece of hardware (like a key fob that holds information) that verifies a person’s identity with a database or system
Look for this week’s Level UP poster on bulletin boards around campus for additional information.
Thank you for keeping LLCC off the cybercriminal’s leader board.
Cybersecurity: Level up! Updating software
Level 3: Update Often
Welcome to Level 3. One of the easiest ways to keep your information secure is by making sure your software and apps are up-to-date. These updates fix general software problems and provide new security patches where criminals might get in.
Please Note: When downloading a software update, only get it from the company that created it. Hacked, pirated or unlicensed software versions often contain malware and cause more problems than they solve.
It is advised to turn on automatic updates. When there’s an update available, it will give you a reminder so that you can easily start the process.
Look for this week’s Level UP poster on bulletin boards around campus for additional information.
Thank you for keeping LLCC off the cybercriminal’s leader board.