Shifts is a scheduling management tool application within Microsoft Teams. A Team/Group site owner can use Shifts to create, update and manage your team’s schedules. It is available in all versions of Teams (desktop, Office 365 or mobile app).
With Shifts, management can add notes to share important news about a specific day or time, block out scheduled times for training, meetings for individuals or the group, etc. and add Open Shifts that anyone can request to work.
Team members can request time off, swap or offer shifts with other team members and/or sign up for offered shifts. Management will approve or deny any requests within Shifts and the Shifts calendar will automatically update accordingly.
The LLCC Information Technology department would like to welcome all new and returning staff/faculty to the college! Email will be the primary form of communication to you from IT. Should you have technical questions pertaining to your online account and/or the software applications offered by the college, the IT Helpdesk staff are here to assist. Please note that the IT Helpdesk staff are not available to install software or troubleshoot technology issues on your personal devices.
The health, safety, and well-being of the Lincoln Land Community College community are our highest priorities. In light of the global coronavirus (COVID-19) pandemic, the IT Helpdesk will be operating on modified hours and the walk-up window will be available by appointment only. We will not be accepting requests for assistance in this manner without an appointment. Please contact us by phone, email, submit your own ticket in KBOX, or by scheduling an appointment with a member of our staff. Schedule an appointment. All appointments are virtual, with the exception of the connecting to the LLCC Wi-Fi on campus.
Contact Us
Fall/Spring Hours
Monday-Friday, 8 a.m. to 5 p.m. helpme@llcc.edu 217-786-2555
Submit a Ticket – http://help.llcc.edu
Sangamon Hall, Room 1132 (outside of the main entrance to the Library/Center for Academic Success)
Online Account – reset your password, find your username
Email
YouTube Channel – instructional videos for LLCC applications
Wi-Fi
Blackboard
Cybersecurity
When requesting assistance from the IT Helpdesk, please notify us if the issue is in a classroom, if you need immediate assistance during the class, if this is your office or if you are working remotely. Your participation may be needed to resolve the issue.
The college employs one username and one password for all systems and password management is processed utilizing office 365. Username (is case sensitive) and Email address are not the same.
Username – use to Sign In to computers on campus, Wi-Fi and all applications, except for Office 365.
Email – Faculty/Staff format is firstname.lastname@llcc.edu, and the student format is username@llcc.edu and used only to sign into Office 365.
Technology available to you
All applications listed below are available on LLCC’s MyLLCC webpage, below the banner. www.llcc.edu/my-llcc
Employee Self-Service
Faculty (Course Management and Rosters), Banking Information, Tax Information and Pay Advices. Students utilize Logger Central to Browse for, Plan and Register for Courses, View Financial Aid awards, letters and complete required documents, Final Course Grades, Unofficial & Official Transcripts, Payment Processing and Banking information.
WebAdvisor
Find your Username.
Email
Access your Office 365 account and all available online applications (Outlook, OneDrive -Cloud storage, Word, Excel, PowerPoint and OneNote) by clicking on the Waffle icon in the upper left corner.
OneDrive – 1 TB of Cloud storage, online editing, sharing of documents and folders for online collaboration with peers and instructors.
You can download free apps for Office 365 for your smart device via the web, Apple or Google Play Stores.
Recommended to use Firefox browser.
Password Changes made in My Account, right-click on your initials in the upper right corner.
Microsoft allows you to download Office 2016 from Microsoft to your PC or MAC from the Office 365 Gateway.
LLCC Employee Portal – IT
Here you will find detailed information on IT, as well as detailed pages on Group Sites, OneDrive, Skype Phones, Cybersecurity and details to help you work remotely on the Remote Access Knowledge Base page.
Cybersecurity – Cybersecurity refers to the preventative steps and techniques used to safeguard and protect the integrity of a network, programs and data from attack, damage, and/or unauthorized access.
If you feel that you may have been subjected to a security breach, immediately change your LLCC password and notify the IT Help Desk at 217-786-2555 or helpme@llcc.edu.
If the computer has any personal online account passwords stored, it is recommended that you change these passwords immediately, as well as check with any financial institutions for issues.
Etrieve for Employees
Complete a Certificate of Absence or a Payroll timesheet.
Chrome or Firefox are recommended browsers.
Sign in with your username and password.
Blackboard and Canvas – Online Learning
Academic Innovation and eLearning (AIeL) support both of these applications. If you are not able to successfully Sign In to either, please change your password and then try again. If still unsuccessful or for other issues, contact AIeL for support at 217.786.2345 or for Blackboard, https://www.llcc.edu/bbsupport
LLCC Alert – Emergency Notification System
Your LLCC email address is automatically active. You can sign in to add additional contact information.
Wireless Connectivity
On your Smart Device, choose the LLCC – Employee network. This will prompt you to enter your online account username and password. Depending upon the type and OS version of your device, you may be prompted to enter your credentials as either llcc\username and password, llcc\email address and password or email address and password only. Accept any certificates if prompted. The LLCC–Guest Wi-Fi will allow you to connect without entering authenticated credentials. You will be prompted to open your browser and accept the terms of use before continuing.
While some of us are working remotely during the COVID-19 pandemic, you may find that you need to update the voicemail greeting on your LLCC extension (not a department phone number with Response Group Configuration). While on campus, this is done so with the phone, but did you know that you can manage your voicemail greeting using Teams and a computer microphone or smart device?
Open the Teams app on your computer workstation, Teams within Office 365 or the Teams app on your smart device. Each will work the same and allow you to record a greeting and set voicemail parameters.
Select your picture or initials in the upper right corner.
Select Settings
Select Calls.
Call Answering Rules — Determine the action taken when a call is received on your extension.
Configure Voicemail — Record a greeting, set call answer rules, text-to-speech customized greeting option and actions to take with out of office greeting.
In addition to setting voicemail parameters, you can access your voicemail messages from within Teams.
Select the calls icon on the left.
Select Voicemail.
For additional information, see the document Manage Voicemail With Teams.pdf found on the Employee Portal > IT > Remote Access Knowledge Base.
The college utilizes a ticketing software, KACE Systems Management Application, otherwise known as KBOX in many departments. You can access this software from the KBOX Forms link on www.llcc.edu/my-llcc under Faculty/Staff Resources or via the IT Help Desk icon on your LLCC desktop.
Your account should automatically sign into the software and take you to the homepage. If not, sign in with your username and password. Once you are signed into the software, you will see the options of submitting a ticket, viewing your recent tickets and accessing a Knowledge Base.
Each ticket submitted will be assigned a unique number at submission, and communication and updates will be sent to you via your LLCC email with an active link to open the ticket in KBOX. There, you can check the status, read or add comments, and attach screenshots and/or documents. If you have questions regarding a ticket submission or processes, contact that department directly via telephone or email.
List of IT Queues
LLCC Helpdesk – requests for assistance from IT for office/classroom technology, printing, phones and/or to request new technology. Don’t know where to start with IT? Start here, and we will help!
IT Development Team – Colleague (FOIA, printing, reports, security), E2E, Mongoose and Salesforce.
MFP Staples – Budgetary approval is required before any staples will be released, as there is a cost of $32.67 per cartridge.
Systems – Do NOT submit tickets directly to this queue. The IT department may transfer tickets to this queue, at which time you will receive email notification with an active link to the ticket. You can then add a comment to the ticket and/or contact the owner of the ticket directly as needed.
There are several other queues outside of Information Technology to choose from, as well as a Knowledge Base for reference. For more detailed information on how to use KACE, access the Remote Access Knowledge Base page on the IT page of the Employee Portal.
Please note the change in steps of how to Report Message in email when using Outlook Office 365. It is imperative for the security and integrity of the college that we report suspected phishing attempts in this manner, as this helps to make LLCC’s email filtering system more effective.
Phishing is a common identity theft method used by fraudulent parties. NEVER send your personal information including passwords, user IDs, credit card numbers or a social security number via email. Passwords should NEVER be shared with ANYONE in any form.
Select the email from the list, and click on More Actions (…) in the email. Select Report Message and Phishing. The malicious email will be reported directly to Microsoft. Reporting malicious and unsolicited emails makes LLCC’s email filtering system more effective.
Outlook Desktop
With the message selected, click on Report Message in the ribbon. Select Phishing. The malicious email will be reported directly to Microsoft. Reporting malicious and unsolicited emails makes LLCC’s email filtering system more effective.
The health, safety and well-being of the Lincoln Land Community College community are our highest priorities. In light of the global coronavirus (COVID-19) pandemic, we have had to be fluid in our adjustments from on-campus to remote learning and working. We understand that this can be stressful and that you may have questions. As such, IT would like to remind you of the Remote Access Knowledge Base page (accessed by the Employee Portal > IT page).
The page contains many helpful documents that provide information on how to install VPN, use your LLCC office computer via Remote Desktop Connection and access other applications utilized while on campus.
Should you have technical difficulties, please do not hesitate to reach out to us via telephone (217-786-2555), email (helpme@llcc.edu) or submit your own LLCC Helpdesk ticket (help.llcc.edu).
A large number of LLCC employees received an email message yesterday from an individual named “Roha Abera <no-reply@sharepointonline.com>.” The subject of the messages reads “Roha Abera shared “Doc 3” with you.” The email also mentions “Joni Bernahl has shared a file using SharePoint.” in the body. This email is NOT a legit email. It is a phishing attempt to acquire your personal information. Please report the message as phishing and disregard.
Outlook Desktop
With the message selected, click on Report Message in the Ribbon. Select Phishing. The malicious email will be reported directly to Microsoft. Reporting malicious and unsolicited emails makes LLCC’s email filtering system more effective.
Outlook 365
Select the email from the list, and click on the Not Junk drop-down arrow. Select Phishing. The malicious email will be reported directly to Microsoft. Reporting malicious and unsolicited emails makes LLCC’s email filtering system more effective.
Reporting malicious and unsolicited emails makes LLCC’s email filtering system more effective.
Phishing is a common identity theft method used by fraudulent parties. NEVER send your personal information including passwords, user IDs, credit card numbers or a social security number via email. Passwords should NEVER be shared with ANYONE in any form.
As many of us return to working remotely, you may have additional questions regarding how to install VPN, access your LLCC office computer via Remote Desktop Connection and other applications utilized while on campus.
IT has a portal page called Remote Access Knowledge Base to help you navigate these and other applications. It is accessible through the Employee Portal > IT page. Review this SharePoint site to get helpful tips and information on troubleshooting.
You may notice an email delivered to your inbox from Cortana with the subject of Your Daily Briefing. This is a new feature to Office 365. Your first briefing email will explain how to use it to better manage your day and/or tasks, as well as scheduling focust time. These daily briefing emails are private and only shared with you, regardless of others that are assigned a task or attached to a meeting.
The briefing will be automatically sent to you prior to the start of your workday, and you’ll see information about any relevant items to help you better prepare for the day ahead, including:
Commitments and follow-ups for you to review.
Reminders of scheduled meetings and any documents related to those meetings.
Suggested focus time that you can schedule. This will appear on your calendar as an appointment, and your availability will be marked as busy.
Note: To set up your work hours in Outlook Office 365, go to Settings > Calendar > View. In Outlook desktop application, select Calendar, View and expand the Arrangement section on the ribbon to adjust your work days and hours.
Should you choose to opt out of receiving daily briefings, you can click on the link within your message. For additional information on the daily briefings, visit https://docs.microsoft.com/en-us/briefing/be-overview.
The health, safety and well-being of the Lincoln Land Community College community are our highest priorities. In light of the global coronavirus (COVID-19) pandemic, the IT Helpdesk will have limited in-person hours while the college is operating remotely. Hours of operation are Monday through Friday, 8 a.m. to 5 p.m.
At this time, assistance in person via the Helpdesk walk-up window is available by appointment only. Please schedule your appointment here.
For all requests for assistance, we can be reachedby phone at 217-786-2555, email at helpme@llcc.edu, submitting your own ticket in KBOX or scheduling an appointment with a member of our staff.
