Remote Access Knowledge Base on IT Portal

Remote Access Knowledge BaseAs many of us return to working remotely, you may have additional questions regarding how to install VPN, access your LLCC office computer via Remote Desktop Connection and other applications utilized while on campus.

IT has a portal page called Remote Access Knowledge Base to help you navigate these and other applications. It is accessible through the Employee Portal > IT page. Review this SharePoint site to get helpful tips and information on troubleshooting.

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Cortana: Your daily briefing

You may notice an email delivered to your inbox from Cortana with the subject of Your Daily Briefing. This is a new feature to Office 365. Your first briefing email will explain how to use it to better manage your day and/or tasks, as well as scheduling focust time. These daily briefing emails are private and only shared with you, regardless of others that are assigned a task or attached to a meeting.

The briefing will be automatically sent to you prior to the start of your workday, and you’ll see information about any relevant items to help you better prepare for the day ahead, including:

  • Commitments and follow-ups for you to review.
  • Reminders of scheduled meetings and any documents related to those meetings.
  • Suggested focus time that you can schedule. This will appear on your calendar as an appointment, and your availability will be marked as busy.

Note: To set up your work hours in Outlook Office 365, go to Settings > Calendar > View. In Outlook desktop application, select Calendar, View and expand the Arrangement section on the ribbon to adjust your work days and hours.

Should you choose to opt out of receiving daily briefings, you can click on the link within your message. For additional information on the daily briefings, visit https://docs.microsoft.com/en-us/briefing/be-overview.

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Requesting assistance from the IT Helpdesk

The health, safety and well-being of the Lincoln Land Community College community are our highest priorities. In light of the global coronavirus (COVID-19) pandemic, the IT Helpdesk will have limited in-person hours while the college is operating remotely. Hours of operation are Monday through Friday, 8 a.m. to 5 p.m.

At this time, assistance in person via the Helpdesk walk-up window is available by appointment only. Please schedule your appointment here

For all requests for assistance, we can be reached by phone at 217-786-2555, email at helpme@llcc.edu, submitting your own ticket in KBOX or scheduling an appointment with a member of our staff.

Posted in ITS |

Complete cybersecurity training yet today

As a reminder, the cybersecurity training deadline is today, Nov. 6. If you have not done so yet, please go to https://llcc-il.safecolleges.com to complete your training.

Per board policy “10.4 – Employees’ Role in Security,” cybersecurity it is the responsibility of all users. It is strongly recommended that you complete the training.

Thank you and please do not hesitate to contact the IT Helpdesk at 786-2555 or helpme@llcc.edu should you experience any technical difficulties accessing the training.

Complete Cybersecurity Training by Nov. 6

As a reminder, the cybersecurity training deadline is Nov. 6. If you have not done so yet, please go to https://llcc-il.safecolleges.com to complete your training.

Per board policy “10.4 – Employees’ Role in Security,” cybersecurity it is the responsibility of all users. It is strongly recommended that you complete the training.

Thank you and please do not hesitate to contact the IT Helpdesk at 786-2555 or helpme@llcc.edu should you experience any technical difficulties accessing the training.

Tech tip: Share a file or folder in OneDrive

When you use save your files and folders to Microsoft Office 365 OneDrive or SharePoint, your work is available wherever you are. With Office 365 online apps and Office 2016, you can Share your files with others at LLCC and collaborate in real time using either platform.

  • Edit is the default setting when sharing a file or folder. Remove the Allow editing function to share it as a read only document.
  • When sharing a folder, all permissions will be applied to all documents within the folder.
  • You can share a file or folder with specific people or via a link that when shared, anyone with an active LLCC account can access.

Share a file or folder in Office 365 OneDrive

  1. Select the file or folder by placing a check mark to the left of the file or folder name.
  2. Select the Share icon, the … More actions to the right of the file or folder name or choose the Share link from the menu bar at the top.
  3. To send to specific people, select the drop-down arrow and choose Specific people.
    1. Remove the Allow editing check mark if you want to restrict permissions.
    2. Apply
    3. Search for people to share with by Last Name, First Name. You can add multiple people or a Group Site to share with.
    4. Enter a message in the notes field, as warranted.
    5. Send

Share an open file

Remote Access Knowledge BaseYou can share a document while actively working in the document. Select Share and follow step 3 above, regardless of online or Word desktop application access.

For detailed instructions on Share a File or Folder in OneDrive.pdf, view the Employee Portal > IT > Remote Access Knowledge Base, OneDrive folder.

Cybersecurity Training for Employees extended to Nov. 6

UPDATE: The cybersecurity training deadline has been extended through Nov. 6. If you have not done so yet, please go to https://llcc-il.safecolleges.com to complete your training.

Per board policy “10.4 – Employees’ Role in Security,” cybersecurity it is the responsibility of all users. It is strongly recommended that you complete the training.

Thank you and please do not hesitate to contact the IT Helpdesk at 786-2555 or helpme@llcc.edu should you experience any technical difficulties accessing the training.

Cybersecurity Training for Employees

REMINDER: Cybersecurity training will be open for all LLCC employees from Oct. 1-31. If you have not done so yet, please go to https://llcc-il.safecolleges.com by Oct. 31 to complete your training.

Per board policy “10.4 – Employees’ Role in Security,” cybersecurity it is the responsibility of all users. It is strongly recommended that you complete the training.

Thank you and please do not hesitate to contact the IT Helpdesk at 786-2555 or helpme@llcc.edu should you experience any technical difficulties accessing the training.

Tech Tip: Stop Sync and Manage Files in OneDrive

Stop the Sync or Manage Folders in OneDrive for PC

Remote Access Knowledge BaseFor detailed instructions on how to stop the sync for PC or Mac, view the Employee Portal > IT > Remote Access Knowledge Base, OneDrive folder.

Stop Sync

  1. Right click on the Blue cloud and select Settings.
  2. Stop sync on OneDrive and each Group Site individually.
  3. Confirm the Stop sync

Manage Folders to Sync

  1. Right click on the Blue cloud and select Settings.
  2. Select Choose folders for OneDrive of the Shared Library of the Group Site in SharePoint.
  3. Make all files available is the default. Remove the selection to turn off and select manually. Select individual files by placing a check mark in the box to turn the sync on.

Stop the Sync or Manage Folders in OneDrive for Mac

When you install the Microsoft OneDrive sync app for Mac, a copy of your OneDrive is downloaded to your Mac and put in the OneDrive folder. This folder is kept in sync with OneDrive. If you add, change, or delete a file or folder on the OneDrive website, the file or folder is added, changed, or deleted in your OneDrive folder and vice versa.

Manage your syncing sites   

You can manage your syncing sites in the sync app settings.

  1. Click the OneDrive icon in the menu bar.
  2. Click Preferences, and then click the Account tab.
  3. Choose Folders for that location.
  4. Choose the folders that you want to sync.
  5. To stop syncing a site, click Stop Sync next to the site. (Copies of the files remain on your computer. You can delete them if you want.)

Do your part #Be CyberSmart – Compromised account

What should you do if you think that your LLCC account has a security breach?

If there is any question about a breach, immediately change your LLCC password (via Outlook web/Office 365) and notify the IT Helpdesk at 217-786-2555 or helpme@llcc.edu.

If the computer has any personal online account passwords stored, it is recommended that you change these passwords immediately, as well as check with any financial institutions for issues.

When should I change my passwords?

It is imperative that you immediately change your passwords any time you feel that you may have been subject to a phishing or ransomware attack with LLCC or personal accounts.

Make sure to create new passwords that are not easily guessed, different than the last password and enable two-factor authentication (security questions, phone call or text for access, etc.) whenever possible.

What are some signs that one of my online accounts may have been hacked?

There are posts you never made on your social network page or personal messages sent via Messenger, etc.

  • Posts may encourage your friends to click on a link or download an app.

A friend, family member or colleague reports getting email from you that you never sent.

Your information was lost via a data breach, malware infection or lost/stolen device.

If you believe a personal account has been compromised, take the following steps:

Notify all of your contacts that they may receive spam messages appearing to come from your account.

  • Tell your contacts they shouldn’t open messages or click on any links from your account and warn them about the potential for malware.

If you believe your computer is infected, be sure your security software is up to date, and scan your system for malware. You can also use other scanners and removal tools.

Change passphrases to all accounts that have been compromised and other key accounts as soon as possible.

  • A strong passphrase is a sentence that is at least 12 characters long.
  • Focus on positive sentences or phrases that you like to think about and are easy to remember (for example, “I love country music.”). On many sites, you can even use spaces!

If you cannot access your account because a passphrase has been changed, contact the service provider immediately and follow any steps the provider offers for recovering an account.