While some of us are working remotely during the COVID-19 pandemic, you may find that you need to update the voicemail greeting on your LLCC extension (not a department phone number with Response Group Configuration). While on campus, this is done so with the phone, but did you know that you can manage your voicemail greeting using Teams and a computer microphone or smart device?

Open the Teams app on your computer workstation, Teams within Office 365 or the Teams app on your smart device. Each will work the same and allow you to record a greeting and set voicemail parameters.

• Select your picture or initials in the upper right corner.
• Select Settings
  • Select Calls.
  • Call Answering Rules — Determine the action taken when a call is received on your extension.
  • Configure Voicemail — Record a greeting, set call answer rules, text-to-speech customized greeting option and actions to take with out of office greeting.

In addition to setting voicemail parameters, you can access your voicemail messages from within Teams.

• Select the calls icon on the left.
• Select Voicemail.

For additional information, see the document Manage Voicemail With Teams.pdf found on the Employee Portal > IT > Remote Access Knowledge Base.