Category Archives: ITS

06.07.21

Returning to campus technology tips

As we return to working in person, what once was common practice may not be as familiar. In an effort to assist you with the transition, please see the following technology tips. As always, should you have specific questions, please do not hesitate to contact the IT Helpdesk.

Teams/Zoom meetings

If you plan to attend a Teams or Zoom meeting and participate with video, you will need a webcam on the device used. Example: You borrowed an LLCC laptop with a built-in webcam while working off campus. Your office PC may not be equipped with a webcam; you should check for this prior to your next scheduled meeting that a webcam is needed for. Audio can be accessed by following the application dial-in options.

OneDrive

You saved documents to a borrowed LLCC laptop and now you need to access these from your office workstation. Please sign into OneDrive on the web and upload any saved documents from the laptop.

Phone

Your office phone shows an X next to your name, another error or does not have a dial tone. Restart your office phone by pressing the Menu button, then selecting Maintenance and Reboot. Restart your office workstation after the phone issue has been resolved. See the Skype Phones page on the IT Portal for more details, or contact the IT Helpdesk for further assistance.

MFP

Printing to an MFP – if you have changed your password at any time, you must change your password in the Job Handling tab within Printing Preferences. An indication of an incorrect password will be that the MFP acts as if the print job will release, but does not and no jobs are waiting in the print queue.

Printing a PDF to an MFP – if you open a document in PDF format and rather than opening in Adobe Acrobat Reader or Pro, if this opens in an Internet Browser, do not proceed. Please contact the IT Helpdesk for assistance with setting the default app to open with Adobe.

PC

If it has been some time since your computer has been restarted, and the system is performing poorly, it is recommended that you either shutdown or restart your workstation. If you had an issue and your phone was restarted, you should restart your office computer as well.

When requesting assistance from the IT Helpdesk, you can contact us by submitting a ticket in KACE (all tickets should initiate with the IT Helpdesk queue), email a question, request or to report an issue, call us during our scheduled hours or stop by in person. We’re located right outside of the library main entrance in Sangamon Hall. Please visit our website for assistance with online accounts, WiFi, email, our IT channel on YouTube and information on cybersecurity, or visit the IT page on the Employee Portal.

IT Helpdesk

https://help.llcc.edu – submit a ticket to the IT Helpdesk queue, view your tickets, regardless of queue
helpme@llcc.edu – ask a question or request assistance
217-786-2555
SA1132
Monday-Thursday, 8 a.m. to 6 p.m. (8 a.m. to 5 p.m. between semesters)
https://it.llcc.edu – IT Services website
https://llcconline.sharepoint.com/IT/SitePages/Home.aspx – Employee Portal > IT

Posted in ITS |
05.17.21

LLCC account geofencing

As a reminder, in order to improve security on our computer network, geofencing has been activated for all LLCC accounts. Geofencing blocks access to LLCC accounts outside of the United States. If you are traveling outside of the country and will need access to your LLCC account, please let the Help Desk know to have geofencing deactivated for the duration of your travel.

Most account attacks come from outside of the country. Geofencing is a good measure to block those attacks and reduce the number of compromise accounts.

IT Help Desk
helpme@llcc.edu

https://help.llcc.edu
217-786-2555

Posted in ITS |
03.16.21

SharePoint training today and March 30

The IT department is offering free workshops in March in conjunction with Microsoft. Each session will be 60 minutes in length and attended via Teams. Registration for each session is required and managed by Microsoft, not IT. After registering, you will be sent the link in a join the event via email.

Should you have questions about the training sessions, please email Jeris.Creasey@llcc.edu.

March 16, 2-3 p.m. – Microsoft SharePoint Online L100

Register for Microsoft SharePoint Online L100

This course focuses on SharePoint team sites. Attendees will learn how to share and manage content, find information and collaborate across their organization.

March 30, 1:30-2:30 p.m. – Microsoft SharePoint Online L200

Register for Microsoft SharePoint Online L200

This course expands on more advanced features of SharePoint sites, focusing on site ownership and architecture. Attendees of this course can expect to learn about sharing and permissions, workflow management and content types.

03.15.21

SharePoint training

The IT department is offering free workshops in March in conjunction with Microsoft. Each session will be 60 minutes in length and attended via Teams. Registration for each session is required and managed by Microsoft, not IT. After registering, you will be sent the link in a join the event via email.

Should you have questions about the training sessions, please email Jeris.Creasey@llcc.edu.

March 16, 2-3 p.m. – Microsoft SharePoint Online L100

Register for Microsoft SharePoint Online L100

This course focuses on SharePoint team sites. Attendees will learn how to share and manage content, find information and collaborate across their organization.

March 30, 1:30-2:30 p.m. – Microsoft SharePoint Online L200

Register for Microsoft SharePoint Online L200

This course expands on more advanced features of SharePoint sites, focusing on site ownership and architecture. Attendees of this course can expect to learn about sharing and permissions, workflow management and content types.

03.03.21

OneDrive and SharePoint training

The IT department is offering free workshops in March in conjunction with Microsoft. Each session will be 60 minutes in length and attended via Teams. Registration for each session is required and managed by Microsoft, not IT. After registering, you will be sent the link in a join the event via email.

Should you have questions about the training sessions, please email Jeris.Creasey@llcc.edu.

March 3, 2-3 p.m. – Microsoft OneDrive for Business L100

Register for Microsoft OneDrive for Business L100

OneDrive for Business and Microsoft 365 make it easy to access, share and collaborate on files from anywhere.

Objectives:

  • Learn why OneDrive for Business is a reliable place to store your important personal work files.
  • Examine the advantages and convenience of having all your data available to you at any given time with all the different ways to access your OneDrive.
  • Keep your data constantly backed up with Automatic Backup to OneDrive.
  • Maximize your local storage space with Files On-Demand.
  • Securely share your files by configuring Access Management and Settings.

March 16, 2-3 p.m. – Microsoft SharePoint Online L100

Register for Microsoft SharePoint Online L100

This course focuses on SharePoint team sites. Attendees will learn how to share and manage content, find information and collaborate across their organization.

March 30, 1:30-2:30 p.m. – Microsoft SharePoint Online L200

Register for Microsoft SharePoint Online L200

This course expands on more advanced features of SharePoint sites, focusing on site ownership and architecture. Attendees of this course can expect to learn about sharing and permissions, workflow management and content types.

03.02.21

Tech Tip: Digital Inclusion and Accessibility

Ensuring our digital content is accessible and available to everyone is crucial. A number of our colleagues will be training on how to build accessible files to enhance the availability of our digital information.

When creating documentation for digital publication, we should take into consideration several factors and plan for a universal design. It is not only considered best practice, but also the right thing to do. LLCC is required to conform to website compliance standards as found in the Web Content Accessibility Guidelines (WCAG). The WCAG is an ISO standard and recognized as the go-to source for implementing digital accessibility.

What Is Inclusion?

To be inclusive means to embrace disability from the very beginning; from the earliest planning stages, to publication, to updates. It is important to note that one part of inclusion involves creating true accessibility, rather than simply providing accommodations. Accessibility should be built in.

Inclusive or universal design considers as many people’s needs as possible. Creating digital content with inclusivity, content should be accessible by a diverse range of individuals and designed to accommodate a variety of experiences and ways that individuals access it.

What Is Accessibility?

Accessibility is used to describe whether a product can be used by people of all abilities and making special considerations for people with disabilities.

People have a wide range of skills and abilities, so how people interact with technology varies greatly. For example, if you have low vision, it can be challenging to navigate a website that isn’t accessible. Similarly, following along in a meeting can be challenging if you have a hearing disability, or if you do not speak the same language as the person presenting. It is important for all products and devices to be designed with accessibility in mind so that people of all abilities can have an enjoyable and engaging experience.

Accessibility means having a place, environment, or event that is set up from the start to be accessible to all individuals. An accommodation is a change that is made so that a person with a disability can fully participate.

While accommodations will always be necessary in some capacity, universal designs and true accessibility lessen the burden of constantly needing to request and push for having access needs met.

03.01.21

OneDrive and SharePoint training

The IT department is offering free workshops in March in conjunction with Microsoft. Each session will be 60 minutes in length and attended via Teams. Registration for each session is required and managed by Microsoft, not IT. After registering, you will be sent the link in a join the event via email.

Should you have questions about the training sessions, please email Jeris.Creasey@llcc.edu.

March 3, 2-3 p.m. – Microsoft OneDrive for Business L100

Register for Microsoft OneDrive for Business L100

OneDrive for Business and Microsoft 365 make it easy to access, share and collaborate on files from anywhere.

Objectives:

  • Learn why OneDrive for Business is a reliable place to store your important personal work files.
  • Examine the advantages and convenience of having all your data available to you at any given time with all the different ways to access your OneDrive.
  • Keep your data constantly backed up with Automatic Backup to OneDrive.
  • Maximize your local storage space with Files On-Demand.
  • Securely share your files by configuring Access Management and Settings.

March 16, 2-3 p.m. – Microsoft SharePoint Online L100

Register for Microsoft SharePoint Online L100

This course focuses on SharePoint team sites. Attendees will learn how to share and manage content, find information and collaborate across their organization.

March 30, 1:30-2:30 p.m. – Microsoft SharePoint Online L200

Register for Microsoft SharePoint Online L200

This course expands on more advanced features of SharePoint sites, focusing on site ownership and architecture. Attendees of this course can expect to learn about sharing and permissions, workflow management and content types.

02.26.21

OneDrive and SharePoint training

The IT department is offering free workshops in March in conjunction with Microsoft. Each session will be 60 minutes in length and attended via Teams. Registration for each session is required and managed by Microsoft, not IT. After registering, you will be sent the link in a join the event via email.

Please watch for additional announcements and the registration links in LincIn. Should you have questions about the training sessions, please email Jeris.Creasey@llcc.edu.

March 3, 2-3 p.m. – Microsoft OneDrive for Business L100

OneDrive for Business and Microsoft 365 make it easy to access, share and collaborate on files from anywhere.

Objectives:

  • Learn why OneDrive for Business is a reliable place to store your important personal work files.
  • Examine the advantages and convenience of having all your data available to you at any given time with all the different ways to access your OneDrive.
  • Keep your data constantly backed up with Automatic Backup to OneDrive.
  • Maximize your local storage space with Files On-Demand.
  • Securely share your files by configuring Access Management and Settings.

March 16, 2-3 p.m. – Microsoft SharePoint Online L100

This course focuses on SharePoint team sites. Attendees will learn how to share and manage content, find information and collaborate across their organization.

March 30, 1:30-2:30 p.m. – Microsoft SharePoint Online L200

This course expands on more advanced features of SharePoint sites, focusing on site ownership and architecture. Attendees of this course can expect to learn about sharing and permissions, workflow management and content types.