Dear faculty and staff,

LLCC Information Technology welcomes all new and returning staff/faculty! Email will be the primary form of communication to you from IT and other areas of the college. Should you have technical questions pertaining to your online account and/or the software applications offered by the college, the IT Help Desk is here to assist.

Contacting the Help Desk

Please contact us by phone, email, self-submit or walk-up.

• Walk-up Assistance (8 a.m. to 5 p.m.) — Sangamon Hall, Room 1132 (outside of the library main entrance)
• Email — helpme@llcc.edu
• Self-Submit Portal (and Knowledgebase) — https://help.llcc.edu 
• Phone — 217-786-2555

IT Help Desk Fall/Spring Hours

Mon-Thu, 8 a.m. to 6 p.m.
Fri, 8 a.m. to 5 p.m.

Please note the following

• When requesting assistance from the IT Helpdesk, your LLCC ID number and/or a photo ID may be needed for verification.
• The IT Help Desk is not permitted to install software of troubleshoot technology issues on your personal device(s).

Board Policies 10.X – IT Policies

Please be aware that it is the responsibility of all employees to familiarize themselves with the Board Policies of the college. Policies 10.1 through 10.6 specifically pertain to Information Technology and the acceptable thereof.  Please click the link below for a direct link to this policy section.

Chapter 10 Informational Technology (llcc.edu)

Account Information

The college uses a single sign-on (one username and one password) for all systems.

Please be aware of the difference between your username and email address when attempting to sign into applications.

Other Technology available to you

The following applications are available on LLCC’s “My LLCC” webpage: www.llcc.edu/my-llcc

1. Office 365 ProPlus
   This link will direct you on instructions to download your own local copy of Microsoft Office (included with your LLCC Microsoft 365 account)
2. Email
   Access to your llcc.edu email as well as to all Microsoft 365 services assigned to you (Word, Excel, Power Point, OneDrive and more)
3. Employee Self Service
   Course Management and Rosters
   Banking Information
   Tax Information
   Pay Advices
4. Etrieve for Employees
   Used for completing a Certificate of Absence or Payroll Timesheet
5. Canvas
   LLCC’s online learning platform
6. IT Services
   Quick access to IT-related links
7. LLCC Alert
   Emergency notification system. Your LLCC email address is automatically active at the start of each semester you are enrolled in a course. Add additional contact information at the start of each semester.

Wireless Connectivity

1. On your smart device, choose the LLCC – Employee wireless network. This will prompt you to enter your online account username and password.
2. Depending upon the type and OS version of your device, you may be prompted to enter your credentials as either llcc\username and password, llcc\email address and password or email address and password only.
   Accept any Certificates if prompted.

Please note that the LLCC – Guest Wi-Fi will allow you to connect without entering authenticated credentials. You will be prompted to open your browser and accept the terms of use before continuing.

If you have not returned the laptop that was loaned to you for working remotely, please turn it in to the IT Help Desk as soon as possible. The IT Help Desk is open Monday through Friday, 8 a.m. to 5 p.m.

Microsoft 365 accessibility training — to learn more about how people use Microsoft settings and applications to access the information we prepare — is available this week. Objectives include:

• Learning how to set up and navigate the settings within Windows 10, Office Desktop applications and Teams.
• Customizing elements of an operating system and Office applications
• Coming away with the ability to tailor the Windows and Office experience through the understanding of the integrated features for inclusivity
• Learning how assistive technology can empower how people communicate, learn and experience the world

Microsoft 365 Accessibility: Hearing

June 22, 10 a.m.
https://retailevents.microsoft.com/event/event-details?id=LINCOLN_LAND_COMMUNITY_COLLEGE3303412507715

Learn about specialized features for those who are hard of hearing, have hearing loss or have deafness.

Microsoft 365 Accessibility: Low Vision

June 23, 10 a.m.
https://retailevents.microsoft.com/event/event-details?id=LINCOLN_LAND_COMMUNITY_COLLEGE6232440056382

Learn about accessibility tools and features for people who have low vision.

Microsoft 365 Accessibility: Neurodiversity

June 24, 10 a.m.
https://retailevents.microsoft.com/event/event-details?id=LINCOLN_LAND_COMMUNITY_COLLEGE6244018493471

Innovative tools such as dictation and Windows Hello sign-in can make the digital world more accessible for those who live with dyslexia, seizures, autism or other cognitive differences.

As we return to working in person, what once was common practice may not be as familiar. In an effort to assist you with the transition, please see the following technology tips. As always, should you have specific questions, please do not hesitate to contact the IT Helpdesk.

Teams/Zoom meetings

If you plan to attend a Teams or Zoom meeting and participate with video, you will need a webcam on the device used. Example: You borrowed an LLCC laptop with a built-in webcam while working off campus. Your office PC may not be equipped with a webcam; you should check for this prior to your next scheduled meeting that a webcam is needed for. Audio can be accessed by following the application dial-in options.

OneDrive

You saved documents to a borrowed LLCC laptop and now you need to access these from your office workstation. Please sign into OneDrive on the web and upload any saved documents from the laptop.

Phone

Your office phone shows an X next to your name, another error or does not have a dial tone. Restart your office phone by pressing the Menu button, then selecting Maintenance and Reboot. Restart your office workstation after the phone issue has been resolved. See the Skype Phones page on the IT Portal for more details, or contact the IT Helpdesk for further assistance.

MFP

Printing to an MFP – if you have changed your password at any time, you must change your password in the Job Handling tab within Printing Preferences. An indication of an incorrect password will be that the MFP acts as if the print job will release, but does not and no jobs are waiting in the print queue.

Printing a PDF to an MFP – if you open a document in PDF format and rather than opening in Adobe Acrobat Reader or Pro, if this opens in an Internet Browser, do not proceed. Please contact the IT Helpdesk for assistance with setting the default app to open with Adobe.

PC

If it has been some time since your computer has been restarted, and the system is performing poorly, it is recommended that you either shutdown or restart your workstation. If you had an issue and your phone was restarted, you should restart your office computer as well.

When requesting assistance from the IT Helpdesk, you can contact us by submitting a ticket in KACE (all tickets should initiate with the IT Helpdesk queue), email a question, request or to report an issue, call us during our scheduled hours or stop by in person. We’re located right outside of the library main entrance in Sangamon Hall. Please visit our website for assistance with online accounts, WiFi, email, our IT channel on YouTube and information on cybersecurity, or visit the IT page on the Employee Portal.

IT Helpdesk

https://help.llcc.edu – submit a ticket to the IT Helpdesk queue, view your tickets, regardless of queue
helpme@llcc.edu – ask a question or request assistance
217-786-2555
SA1132
Monday-Thursday, 8 a.m. to 6 p.m. (8 a.m. to 5 p.m. between semesters)
https://it.llcc.edu – IT Services website
https://llcconline.sharepoint.com/IT/SitePages/Home.aspx – Employee Portal > IT

As a reminder, in order to improve security on our computer network, geofencing has been activated for all LLCC accounts. Geofencing blocks access to LLCC accounts outside of the United States. If you are traveling outside of the country and will need access to your LLCC account, please let the Help Desk know to have geofencing deactivated for the duration of your travel.

Most account attacks come from outside of the country. Geofencing is a good measure to block those attacks and reduce the number of compromise accounts.

IT Help Desk
helpme@llcc.edu

https://help.llcc.edu
217-786-2555

A list of major IT projects for the current fiscal year is available on the employee portal page on the IT section. The status of the projects is updated at the beginning of every month. The list can also be access directly by following the link below:
https://llcconline.sharepoint.com/IT/SitePages/IT-Projects.aspx

MFP authentication will not be required for the rest of the spring semester. Copy/scan/fax machines can be used without having to sign in. Please contact the IT Help Desk if you have any questions or need assistance (217-786-2555 or helpme@llcc.edu).