As we return to working in person, what once was common practice may not be as familiar. In an effort to assist you with the transition, please see the following technology tips. As always, should you have specific questions, please do not hesitate to contact the IT Helpdesk.
Teams/Zoom meetings
If you plan to attend a Teams or Zoom meeting and participate with video, you will need a webcam on the device used. Example: You borrowed an LLCC laptop with a built-in webcam while working off campus. Your office PC may not be equipped with a webcam; you should check for this prior to your next scheduled meeting that a webcam is needed for. Audio can be accessed by following the application dial-in options.
OneDrive
You saved documents to a borrowed LLCC laptop and now you need to access these from your office workstation. Please sign into OneDrive on the web and upload any saved documents from the laptop.
Phone
Your office phone shows an X next to your name, another error or does not have a dial tone. Restart your office phone by pressing the Menu button, then selecting Maintenance and Reboot. Restart your office workstation after the phone issue has been resolved. See the Skype Phones page on the IT Portal for more details, or contact the IT Helpdesk for further assistance.
MFP
Printing to an MFP – if you have changed your password at any time, you must change your password in the Job Handling tab within Printing Preferences. An indication of an incorrect password will be that the MFP acts as if the print job will release, but does not and no jobs are waiting in the print queue.
Printing a PDF to an MFP – if you open a document in PDF format and rather than opening in Adobe Acrobat Reader or Pro, if this opens in an Internet Browser, do not proceed. Please contact the IT Helpdesk for assistance with setting the default app to open with Adobe.
PC
If it has been some time since your computer has been restarted, and the system is performing poorly, it is recommended that you either shutdown or restart your workstation. If you had an issue and your phone was restarted, you should restart your office computer as well.
When requesting assistance from the IT Helpdesk, you can contact us by submitting a ticket in KACE (all tickets should initiate with the IT Helpdesk queue), email a question, request or to report an issue, call us during our scheduled hours or stop by in person. We’re located right outside of the library main entrance in Sangamon Hall. Please visit our website for assistance with online accounts, WiFi, email, our IT channel on YouTube and information on cybersecurity, or visit the IT page on the Employee Portal.
IT Helpdesk
https://help.llcc.edu – submit a ticket to the IT Helpdesk queue, view your tickets, regardless of queue
helpme@llcc.edu – ask a question or request assistance
217-786-2555
SA1132
Monday-Thursday, 8 a.m. to 6 p.m. (8 a.m. to 5 p.m. between semesters)
https://it.llcc.edu – IT Services website
https://llcconline.sharepoint.com/IT/SitePages/Home.aspx – Employee Portal > IT