Microsoft Stream is part of your LLCC Office 365 subscription and is a place where you can securely upload, view and share previously recorded videos. These videos can be recordings of class lectures, meetings, presentations, training sessions or other videos that aid in your team’s collaboration. (Please contact LLCC Public Relations & Marketing for guidelines and documentation regarding the recording of meetings and class lectures prior to recording and/or uploading any videos).

As Microsoft Stream is a secure video service, you can manage who views your video content and if it will remain private, shared with everyone in LLCC or limited to channels, groups or specific people. As Stream is an Office 365 app, it works well with Teams, SharePoint, OneNote and Yammer.

If you want to explore Stream for yourself, open your LLCC Outlook on the web and click on the waffle icon in the upper left corner. Select All Apps and choose Stream (if this does not appear in the immediate listing). isit https://docs.microsoft.com/en-us/stream for detailed instruction on the many features of Stream.

Learn how to take notes within a Teams meeting and access them for future reference.

For supporting documentation (Take Notes in a Teams Meeting), please visit the Remote Access Document Library > Teams folder.

While participating in a Teams meeting via audio or video, you can take notes. These notes are saved within the meeting history, as well as any chat conversations and shared documents.

1. Select the … More Actions and choose Show meeting notes.
2. Click on the Xwithin Meeting notes to return to the active meeting.
3. Once you have ended the meeting, all content will display within the chat, and in the menu bar at the top.
4. Click on the document to open it within Chat window.
   1. Click on Close to return to the Chat synopsis.
5. Click on Show notes in fullscreen to open the Meeting Notes.
   1. You can edit the existing notes by formatting the text, adding additional text to the existing content, or add a new notes section by clicking on the + below the text.
   2. To leave notes, click on Chat in the menu bar.

Learn how to share your desktop, windows or documents with others via a Teams chat or meeting.

For supporting documentation (Screen Sharing in Teams), please visit the Remote Access Document Library > Teams folder.

Each participant of a Teams chat or meeting can participate in screen sharing. This can be a window or document. It is not required; however, it is recommended that you open any documents that you wish to share prior to selecting this function.

Screen Sharing via Chat

• Select the share icon to the right of the microphone.
• When sharing via the chat message, choose your desktop or a window.
• Grant permissions to control the shared screen and stop presenting via the toolbar at the top of the desktop.
• If this is a chat, you will be given the option to turn this into an audio call.

Screen Sharing via Audio or Video Call

• Select the share icon to the right of the microphone. You will be presented with the option of selecting your desktop/window, open PowerPoint and other documents, or browse. When choosing browse, you will have the ability to search additional options for sharing.
• Select the appropriate window or document and share.
• To stop sharing, select the screen sharing icon in the toolbar that now has an X to stop sharing.

Learn how to adjust your Skype for Business settings on your local device to improve call quality.

For supporting documentation (Adjusting the Call Quality in Skype for Business), please visit the Remote Access Document Library > Skype for Business folder.

While using Skype for Business on your personal smart device (iOS or Android), you may experience poor quality of the calls. The quality can be affected by the signal strength of your Cellular or Wi-Fi connection and network traffic, in addition to the device itself. So, what can you do to improve the quality?

1. Make sure the Skype for Business app is updated to the latest version.
2. Wear headphones with a built-in microphone.
3. Don’t overload your internet with other tasks.
   1. Turn off devices that are not in use, but actively connected to Wi-Fi.
   2. Limit online streaming from video games and/or streaming entertainment services like Netflix, Hulu, etc.
4. If necessary, use your device data plan, if possible, instead of Wi-Fi.
   1. Change the settings within Skype for Business from VoIP (Voice over IP) to Wi-Fi or Cellular.
   2. Skype for Business defaults to the VoIP setting. This uses your Internet bandwidth to make and receive phone calls. If you are struggling with quality of those calls, you may need to turn VoIP off.
5. Talk to your Internet provider about increasing your bandwidth, if possible and at what cost.

iOS and Android

• Select your initials or Picture in Skype.
• Select Settings > Voice Settings

Learn how to meet now with others via a Teams chat or meet now without scheduling an appointment.

For supporting documentation (Meet in Teams without a Scheduled Meeting.pdf), please visit the Remote Access Document Library > Teams folder.

You can meet with another person with an active LLCC account in Teams by scheduling a meeting, enabling the audio and/or video call functionality while in a current chat session, or by the Meet Now function within the Calendar app.

For those you wish to meet with that do not have an active LLCC account, you must create a New Teams Meeting in Outlook or Teams. This will send an email to the individual with a link to join the meeting.

Video or Audio Call While in a Chat

• While in an active chat with another user, you can enable video or audio at any time by clicking on the corresponding icon in the upper right corner of the chat.
  • You will need to have a webcam or a microphone to complete the audio portion of the call.
• The microphone should be enabled with an audio call only.
• Both the video camera and the microphone will be enabled with a video call, however you must click on the video camera icon and select Start my Video.

Meet Now

• To begin an impromptu meeting, select Calendar and then Meet Now.
  • You will be prompted to Join Now before the meeting will begin.
• The video will be turned off by default; however, the microphone will be enabled.
• Select Join Now.
• Invite attendees by clicking on the double person icon.
  • Type in the last name, first name in the box to the upper right, and select appropriate individuals.
  • A connection will be automatically established with each attendee.
• Video will be enabled; however, you must click on the video camera icon and select Start my Video.

Do you have access to your department mailbox within Outlook on your office computer? While working remotely, you can open additional mailboxes that you have permissions to without connecting via VPN and Remote Desktop Connection.

For a detailed handout, please visit the Remote Access Document Library > Outlook folder.

Open another Mailbox from Mail in Office 365

1. Open your Outlook Office 365 account.
2. Left click on your picture in the top right.
3. Select Open another Mailbox …
4. Type in the name of the Mailbox. Example: IT_Department.
5. Open
   1. The mailbox will open in a separate tab.

Open another Mailbox in Outlook

If you are remotely connected to your office computer and you need to open another mailbox, you can do so by the following steps.

1. Open the Outlook desktop application.
2. Select File.
3. Select Open & Export.
4. Select Other User’s Folder.
5. Enter the mailbox name. Example: ITS_Department.
   1. The folder type is Inbox.
6. Select OK.
   1. The mailbox will open in your Outlook window.

Learn how to schedule and attend a Teams meeting with an attendee who does not have an LLCC Account.

For supporting documentation (Join a Teams Meeting and Attend a Teams Meeting Without LLCC Account), please visit the Remote Access Document Library > Teams folder.

Meeting Organizer

1. Create a Teams meeting either in Teams or Outlook, and enter the third-party email address of the attendee.
   1. Send the meeting invitation.
2. The attendee will receive this invitation in their email account and must RSVP with yes, maybe or no.
   1. The meeting organizer will receive notification of the RSVP.
3. Open Teams
   1. Navigate to the calendar, and open the meeting appointment.
   2. Join the meeting.
   3. Check that your microphone is enabled.
   4. Start your video.
4. When the attendee joins the meeting, you will see a notification to View Lobby (to see all participants, if more than one) or Admit.

Attendee

1. Attendees will receive an email invitation to which they should RSVP with yes, no or maybe.
2. At the time of the meeting, open the email message.
   1. Select Join Microsoft Teams Meeting.
   2. Select Join as Guest.
   3. Enter your name and select Join Meeting.
      1. Once you have joined the meeting, you will be directed to the virtual lobby. The meeting coordinator will grant access to you once the meeting is ready to begin.
3. While waiting for the meeting to begin:
   1. Enable your microphone by selecting the muted microphone icon.
   2. Enable video by selecting the muted video icon.
4. The meeting coordinator’s screen will appear in the full view, and your connection will appear as a thumbnail in the lower right of the screen.
5. When you are finished with the meeting, select the red box with the telephone receiver to leave the meeting.

What software can you use with VPN connectivity only?

Once you have connected to your LLCC office computer via VPN and Remote Desktop Connection (RDC), you may be wondering how you can view the device you are physically using while working remotely. You have the ability to minimize the RDC, without disconnecting, while working from a PC or Mac.

For detailed instructions, please visit the Remote Access Document Library > Remote Desktop Connection folder or view a video on the Office 365 IT Services channel.

Windows Device

1. At the top of the Remote Desktop Connection (RDC) screen you will see a control bar with your computer name or IP address.
2. To the far right of the control bar you will see three icons.
3. Select the _ to minimize your RDC and return to your physical device. The RDC is not closed.
4. Select the RDC icon to return to your LLCC computer workstation.
5. Select the double box to restore down. This will allow you to see both your physical desktop and the RDC in a window.
6. Select the single box (maximize) to restore the full screen RDC.
7. Select the X to close the RDC.
8. OK to disconnect. This will allow you to remain logged into your local computer and disconnect.

Mac Device

You will not see a control bar at the top of your screen.

1. Move your mouse over the Dock on the Mac (if in full screen mode, you should see it appear).
2. Select the Windows Remote Desktop app to return to the Mac desktop.
3. Click on the Windows Remote Desktop app to return to your LLCC workstation.
4. To end the session, left click on the Windows icon (lower left corner).
   1. Left click on the power button and disconnect.
   2. You can choose to restart your LLCC office PC via the restart button.