Learn how to adjust your Skype for Business settings on your local device to improve call quality.

For supporting documentation (Adjusting the Call Quality in Skype for Business), please visit the Remote Access Document Library > Skype for Business folder.

While using Skype for Business on your personal smart device (iOS or Android), you may experience poor quality of the calls. The quality can be affected by the signal strength of your Cellular or Wi-Fi connection and network traffic, in addition to the device itself. So, what can you do to improve the quality?

1. Make sure the Skype for Business app is updated to the latest version.
2. Wear headphones with a built-in microphone.
3. Don’t overload your internet with other tasks.
   1. Turn off devices that are not in use, but actively connected to Wi-Fi.
   2. Limit online streaming from video games and/or streaming entertainment services like Netflix, Hulu, etc.
4. If necessary, use your device data plan, if possible, instead of Wi-Fi.
   1. Change the settings within Skype for Business from VoIP (Voice over IP) to Wi-Fi or Cellular.
   2. Skype for Business defaults to the VoIP setting. This uses your Internet bandwidth to make and receive phone calls. If you are struggling with quality of those calls, you may need to turn VoIP off.
5. Talk to your Internet provider about increasing your bandwidth, if possible and at what cost.

iOS and Android

• Select your initials or Picture in Skype.
• Select Settings > Voice Settings