“Where” are we located?

The LLCC Student Success office has undergone significant changes over the past few years, so it is the office’s goal that colleagues across campus get to better know the who, what, when where and why of Student Success. This week, we will focus on “where” — meeting students where they’re at. Our offices are open Monday-Friday, 8 a.m. to 5 p.m. However, we do realize the “normal” office hours can be burdensome for students. Many of our Success Coaches have met with students beyond regular hours to best meet their needs.

Springfield

The Student Success office is in Menard Hall, First Floor, Student Services Hall. We can be reached by phone: 217-786-2224 or text: 217-441-2415.

Specialized Programs

Darla Cochran is the workforce enrollment specialist for certificate-seeking students in Workforce Institute programs. She can be reached by phone: 217-786-2407 or text: 217-339-3249. Darla is located in the Workforce Careers Center.

Holly Bauman is the agriculture program specialist and works with students who major in Agriculture and Horticulture programs. She can be reached by phone: 217-786-2276 or text: 217-388-5687. Holly is located in the Kreher Agriculture Center.

Outreach Centers

Beardstown

Brenda Schuster is the site coordinator, and serves as the student success coach for students from the Beardstown area and/or taking classes at that location. She can be reached by phone: 217-323-1782 or text: 309-204-8856.

Jacksonville

Keri Mason is the director, and serves as the student success coach for students from the Jacksonville area and/or taking classes at that location. She can be reached by phone: 217-243-2051 or text: 309-204-8875.

Litchfield

Jessie Blackburn is the director, serves as the student success coach and is available to meet our student’s needs. She can be reached by phone: 217-786-3441 or text: 217-286-1565.

Taylorville

Dee Krueger is the director, serves as the student success coach and is available to meet our student’s needs. She can be reached by phone: 217-786-2778 or text: 309-204-8913.

How We Meet Students

Students can meet with their success coach in-person, phone, or virtually (Zoom or Microsoft Teams). Interestingly, over the past several months it has been almost a 50/50 split of students wanting to meet in-person vs. phone or virtually. Our goal is to meet students where they’re at. A few months ago, one of our success coaches had a phone meeting with a student while the student had to make an unexpected trip to the grocery store with her children. For their meeting, the student managed to get her kids into the quieter shoe aisle so that she could have a productive phone meeting with her coach. While an extreme and not necessarily ideal example, this highlights the importance of meeting the needs of our students.

There are two primary ways that a student can meet their success coach. In an effort to be flexible to students’ lives outside of LLCC, students can meet either by a scheduled appointment or during their coach’s drop-in hours. During peak registration times, we often get feedback that students are not able to schedule an appointment with their success coach for a few weeks. This is where drop-in hours can become particularly useful. Please help us remind students that they can meet with their success coach via a scheduled appointment or during drop-in hours. success coaches split their days between appointments and drop-ins.

Student Success

www.llcc.edu/student-success
www.facebook.com/llccstudentsuccess
www.instagram.com/llcc_studentsuccess