LLCC computer network will be unavailable Friday November 25th from 10:00pm – 11:59pm due to maintenance performed by IT.  Network resources including Website, Blackboard and WebAdvisor will not be accessible as this maintenance occurs.

Please contact the IT Service Desk with any questions at Ext. 62555 or helpme@llcc.edu

Colleague and Webadvisor will be unavailable from 11 p.m. on Friday, Nov. 4 to noon on Saturday, Nov. 5. The Colleague environment will be moved to a new server.  Nothing will change in Colleague or WebAdvisor due to the move and the transition will be transparent to Colleague users.

If you have any questions, contact the IT Service Desk at 786-2555.

Internet connectivity will be unavailable Saturday, Oct. 1 from 12 a.m.-1 a.m. due to maintenance performed by LLCC’s main internet service provider.  Network resources including website, Blackboard and WebAdvisor will not be accessible as this maintenance occurs.

Have a question on how to submit a ticket, check the status, add a comment or grant supervisor approval using the KBOX software? Stop in any time during the upcoming Open Workshop hosted by ITS Friday, Sept. 23, 2-3 p.m. in Menard Hall, room 1173. No registration is necessary. For those off-campus and in need of assistance, please contact Jeris Creasey to schedule a training session.

Departments using forms on this system include: Facilities, Institutional Research, ITS, Printshop, and Public Relations and Marketing.

The newly created MFP Staples queue is available for immediate use and you should no longer use the Charge Back Portal form. As with the previous system, all ticket submissions must still be approved by your Budget Manager before the request will be processed.

To submit your request,

• Click on the ITS Service Desk icon on your desktop on campus (off campus, https://help.llcc.edu/),
• Click on Have a problem? Report it
• Click on the drop down arrow under Ticket: Select MFP Staples complete the form.  You must enter the budget manager for your department.
• Click on Apply Changes, then Save.

Budget managers, please be advised that you will receive an email from MFPStaples@llcc.edu with a link to a ticket number. You must log into KBOX first and then click on the link within the email to access the ticket.

• Enter a Budget Number
• Set the Approval – select Approved or Rejected and list any notes if pertinent.
• Click on Apply Changes>Save.

Please click on the appropriate link to view MFP Staples ticket submission steps or Budget Manager approval steps. For assistance with completing the form, contact the ITS Service Desk at 786-2555 or helpme@llcc.edu.

The Duplication/Print Shop submission, PRM Project Request, Institutional Research and Effectiveness queries, and Facilities Services Work Order system have been migrated from portal forms to new queues within KBOX, the ITS Service Desk software application. There are multiple ways to access these!

• If you are on a college PC, click the ITS Service Desk icon on your desktop.
• From our website, go to MyLLCC and click KBOX Forms under Faculty/Staff Resources.
• Directly type in the url https://help.llcc.edu.
• Some department portal pages have links to the new KBOX forms in place of the old forms.

Frequently asked questions about using KBOX forms can be found on the ITS Services website (http://its.llcc.edu) and click on the News icon. You will still contact the department directly for inquiries regarding your ticket requests and/or procedures. Should you require assistance with the KBOX software to submit, view or add a comment to an existing ticket, please contact the ITS Service Desk at 786.2555 or helpme@llcc.edu during our scheduled hours. Instructional Guides are available on the Employee Portal, IT, Faculty & Staff Specialized ITS Training page. https://my.llcc.edu/C3/ITSTraining/default.aspx

When first logging into the KBOX software, you will now need to click on the Help Desk tab to the left to submit a new ticket and/or view existing tickets.

The ability to print a ticket (or save as a .pdf) in a printer friendly format has been added. While viewing the details of a ticket, at the top left click on Choose Action, Print Ticket. Here you can choose the appropriate location to save as a file or print if hard copy is physically needed.

Several Portal forms have been migrated to new Queues within KBOX, the ITS Service Desk software application. These are the PRM Project Request, Institutional Research and Effectiveness queries, Duplication/Print Shop submission and Facilities Services Work Order system. You will still contact the department directly for inquiries or assistance.

Frequently asked questions can be found on the ITS Services website and click on the News icon. Should you require assistance with the KBOX software to submit, view or add a comment to an existing ticket, please contact the ITS Service Desk at 786.2555 or helpme@llcc.edu during our scheduled hours and/or view the available documentation on the Employee Portal, IT, Faculty & Staff Specialized ITS Training page.

As of July 1, the forms you accessed on the Portal for the following departments will no longer be available: Facilities work orders, PRM project requests, Printshop requests, Institutional Research and Effectiveness queries.  The forms have been migrated to the Kbox system, which has long been in use by ITS for helpdesk tickets.

ITS is hosting an open workshop session TODAY, 2-3 p.m. in Menard Hall 1173, at which you can stop in and ask questions and receive personal assistance with the steps to submit a ticket through the KBOX software for any of the queues.  No registration is necessary. For those off-campus and in need of assistance, please contact Jeris Creasey to schedule a training session via Skype.

In addition, resources and directions for using this system for the various departments can always be found on the Employee Portal, Click IT at the top, then on the Faculty & Staff Specialized ITS Training in the left-hand menu. Should you require additional assistance, please contact the ITS Service Desk at 786.2555 during our scheduled hours.