KBOX Software Updates

When first logging into the KBOX software, you will now need to click on the Help Desk tab to the left to submit a new ticket and/or view existing tickets.

The ability to print a ticket (or save as a .pdf) in a printer friendly format has been added. While viewing the details of a ticket, at the top left click on Choose Action, Print Ticket. Here you can choose the appropriate location to save as a file or print if hard copy is physically needed.

Posted in ITS |

KBOX Queue FAQ’s

Several Portal forms have been migrated to new Queues within KBOX, the ITS Service Desk software application. These are the PRM Project Request, Institutional Research and Effectiveness queries, Duplication/Print Shop submission and Facilities Services Work Order system. You will still contact the department directly for inquiries or assistance.

Frequently asked questions can be found on the ITS Services website and click on the News icon. Should you require assistance with the KBOX software to submit, view or add a comment to an existing ticket, please contact the ITS Service Desk at 786.2555 or helpme@llcc.edu during our scheduled hours and/or view the available documentation on the Employee Portal, IT, Faculty & Staff Specialized ITS Training page.

Posted in ITS |

Network Maintenance Friday night

ITS will be conducting network maintenance on Friday night (July 1st) from 10 p.m. to midnight.  Network resources including Website, Blackboard and WebAdvisor will likely experience downtime as this maintenance occurs.

Changes to several Portal Forms effective July 1

As of July 1, the forms you accessed on the Portal for the following departments will no longer be available: Facilities work orders, PRM project requests, Printshop requests, Institutional Research and Effectiveness queries.  The forms have been migrated to the Kbox system, which has long been in use by ITS for helpdesk tickets.

ITS is hosting an open workshop session TODAY, 2-3 p.m. in Menard Hall 1173, at which you can stop in and ask questions and receive personal assistance with the steps to submit a ticket through the KBOX software for any of the queues.  No registration is necessary. For those off-campus and in need of assistance, please contact Jeris Creasey to schedule a training session via Skype.

In addition, resources and directions for using this system for the various departments can always be found on the Employee Portal, Click IT at the top, then on the Faculty & Staff Specialized ITS Training in the left-hand menu. Should you require additional assistance, please contact the ITS Service Desk at 786.2555 during our scheduled hours.

Posted in ITS |

KBox training available for Facilities and PRM migration

The Facilities Services Work Order system and the Public Relations and Marketing Project Request form are migrating to the web-based submission process via the KBOX ticket system as currently in use by ITS, the Print Shop and Institutional Research and Effectiveness departments.  The queue is available for immediate use.

ITS is hosting two open workshop sessions that you can stop in and ask questions and receive personal assistance with the steps to submit a ticket through the KBOX software for any of the queues.  No registration is necessary. For those off-campus and in need of assistance, please contact Jeris Creasey to schedule a training session via Skype.

  • Today, June 23 10-11 a.m. in Menard Hall, Room 1173
  • Tuesday, June 28 2-3 p.m. in Menard Hall, Room 1173

Facilities Services Work Order switching to KBox

The Facilities Services Work Order system is migrating to a new web-based submission process via the KBOX ticket system as currently in use by ITS, the Print Shop and Institutional Research and Effectiveness departments.  The queue is available for immediate use.  As with the previous system, all ticket submissions must still be Approved by your Supervisor before the request will be processed.

  • To submit your request, just click on the ITS Service Desk icon on your desktop on campus (off campus, https://help.llcc.edu/),
  • Select New>New Ticket From Queue>Facilities Services Work Order and complete the form.
  • Click on Apply Changes>Save.
  • Supervisor’s, please be advised that you will receive an email from facsvcs@llcc.edu with a link to a ticket number.
    * You must log into KBOX first and then click on the link within the email to access the ticket.
  • Set the Approval – select Approved or Rejected and list any notes if pertinent.
  • Click on Apply Changes>Save.

Please click on the appropriate link to view how to submit a work order or how to approve a work order. ITS will host two open workshop sessions that you can stop in and ask questions and receive personal assistance with the steps to submit a ticket through the KBOX software for any of the Queue’s.  No registration is necessary. For those off-campus and in need of assistance, please contact Jeris Creasey to schedule a training session via Skype.

Thursday, June 23 10-11 a.m. in Menard Hall, Room 1173

Tuesday, June 28 2-3 p.m. in Menard Hall, Room 1173

 

Full migration to Kbox for Print Shop submissions set for July 1.

The Print Shop will complete the migration to the new KBox web-based site on July 1. Submissions of print orders after July 1 will only be accepted through this site. For information on using KBox for Print Shop orders, please view these instructional materials provided by ITS:

These resources can always be found on the Employee Portal, Click IT at the top, the on the Faculty & Staff Specialized ITS Training in the left-hand menu. Should you require additional assistance, please contact the ITS Service Desk at 786.2555 during our scheduled hours.

Posted in ITS |

Office 365 – What is Clutter?

Now that you have been using Office 365 (this may take up to 30 days), a new folder called Clutter will appear in your mailbox and some of your messages automatically moved there. Clutter is a great filtering tool that will help you keep your Inbox clutter free! This is just one of the many new tools and features available with Office 365.

Clutter analyzes your messages for certain criteria and based upon your previous email habits, determines if a message should be considered low-priority and then moves them to the Clutter folder.  With that being said, you can help Clutter learn your preferences more efficiently by moving messages to and from the Clutter folder.  If you do nothing with your messages, you should receive an email summary notifying you that you have messages in the Clutter folder.

All internal messages from an LLCC email account will not be subject to the automatic filtering and will not be moved to the Clutter folder. Your messages will only be analyzed by Clutter filtering after the antispam filter and any Rules that you may have applied to your account.

If you have any questions or concerns please feel free to reach out to the service desk for assistance.

Posted in ITS |

Office 365 Account Setting Verification

Now that your email account has been migrated to Office 365,  Please follow the four steps below and notify us of any inconsistencies or issues by contacting the ITS Service Desk at 786.2555, helpme@llcc.edu or submit a Service Desk ticket https://help.llcc.edu.

  1. While on campus you should be using the Outlook desktop application. If you do not have a shortcut on your desktop, the icon pinned to the taskbar, or are not sure if you are using the Outlook desktop application, please contact the ITS Service Desk and we will be assist you with setting this up. At the bottom of the Outlook window there should be a message stating that you are Connected to: Microsoft Exchange. If this is not the case and/or you are concerned that you are not receiving new mail, please log into Office 365 via the web to view your Inbox and look for new messages.
  2. If you have been granted permissions to view a Shared Mailbox (Ex. department email account), below your Inbox and subfolders there will be another group of folders under that Shared Mailbox name. Click on the chevron to expand the list of folders if minimized and check the Inbox and other folders for messages.
  3. Next, check for Shared Calendar Click on the Calendar link at the bottom of Outlook and under the Shared Calendars (on the left) listing you should see a list of all calendars that you have been granted permission to. Place a check mark in the box to the left of the Shared Calendar to view.
  4. The final step is to verify the Permissions Level of your Calendar. While in the Calendar view, right click on Calendar (on the left), and hover your mouse over Share and left click on Calendar Permissions. The Default Permission Level should be set to Free/Busy time.
Posted in ITS |

OFFICE 365 COMING FOR FACULTY AND STAFF

ITS is in the process of migrating all LLCC Email accounts for Faculty, Adjuncts, and Staff to Office 365. This should be a seamless transfer of data. You will continue to use the Outlook desktop application while at work and use the Outlook Web Access when off-campus. Should you experience any technical difficulties, please contact the ITS Service Desk at 786.2555, helpme@llcc.edu or submit a ticket via https://help.llcc.edu.

What does this mean for you? Continue reading

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