Changes to several Portal Forms effective July 1

As of July 1, the forms you accessed on the Portal for the following departments will no longer be available: Facilities work orders, PRM project requests, Printshop requests, Institutional Research and Effectiveness queries.  The forms have been migrated to the Kbox system, which has long been in use by ITS for helpdesk tickets.

ITS is hosting an open workshop session TODAY, 2-3 p.m. in Menard Hall 1173, at which you can stop in and ask questions and receive personal assistance with the steps to submit a ticket through the KBOX software for any of the queues.  No registration is necessary. For those off-campus and in need of assistance, please contact Jeris Creasey to schedule a training session via Skype.

In addition, resources and directions for using this system for the various departments can always be found on the Employee Portal, Click IT at the top, then on the Faculty & Staff Specialized ITS Training in the left-hand menu. Should you require additional assistance, please contact the ITS Service Desk at 786.2555 during our scheduled hours.

Posted in ITS |

KBox training available for Facilities and PRM migration

The Facilities Services Work Order system and the Public Relations and Marketing Project Request form are migrating to the web-based submission process via the KBOX ticket system as currently in use by ITS, the Print Shop and Institutional Research and Effectiveness departments.  The queue is available for immediate use.

ITS is hosting two open workshop sessions that you can stop in and ask questions and receive personal assistance with the steps to submit a ticket through the KBOX software for any of the queues.  No registration is necessary. For those off-campus and in need of assistance, please contact Jeris Creasey to schedule a training session via Skype.

  • Today, June 23 10-11 a.m. in Menard Hall, Room 1173
  • Tuesday, June 28 2-3 p.m. in Menard Hall, Room 1173

Facilities Services Work Order switching to KBox

The Facilities Services Work Order system is migrating to a new web-based submission process via the KBOX ticket system as currently in use by ITS, the Print Shop and Institutional Research and Effectiveness departments.  The queue is available for immediate use.  As with the previous system, all ticket submissions must still be Approved by your Supervisor before the request will be processed.

  • To submit your request, just click on the ITS Service Desk icon on your desktop on campus (off campus, https://help.llcc.edu/),
  • Select New>New Ticket From Queue>Facilities Services Work Order and complete the form.
  • Click on Apply Changes>Save.
  • Supervisor’s, please be advised that you will receive an email from facsvcs@llcc.edu with a link to a ticket number.
    * You must log into KBOX first and then click on the link within the email to access the ticket.
  • Set the Approval – select Approved or Rejected and list any notes if pertinent.
  • Click on Apply Changes>Save.

Please click on the appropriate link to view how to submit a work order or how to approve a work order. ITS will host two open workshop sessions that you can stop in and ask questions and receive personal assistance with the steps to submit a ticket through the KBOX software for any of the Queue’s.  No registration is necessary. For those off-campus and in need of assistance, please contact Jeris Creasey to schedule a training session via Skype.

Thursday, June 23 10-11 a.m. in Menard Hall, Room 1173

Tuesday, June 28 2-3 p.m. in Menard Hall, Room 1173

 

Full migration to Kbox for Print Shop submissions set for July 1.

The Print Shop will complete the migration to the new KBox web-based site on July 1. Submissions of print orders after July 1 will only be accepted through this site. For information on using KBox for Print Shop orders, please view these instructional materials provided by ITS:

These resources can always be found on the Employee Portal, Click IT at the top, the on the Faculty & Staff Specialized ITS Training in the left-hand menu. Should you require additional assistance, please contact the ITS Service Desk at 786.2555 during our scheduled hours.

Posted in ITS |

Office 365 – What is Clutter?

Now that you have been using Office 365 (this may take up to 30 days), a new folder called Clutter will appear in your mailbox and some of your messages automatically moved there. Clutter is a great filtering tool that will help you keep your Inbox clutter free! This is just one of the many new tools and features available with Office 365.

Clutter analyzes your messages for certain criteria and based upon your previous email habits, determines if a message should be considered low-priority and then moves them to the Clutter folder.  With that being said, you can help Clutter learn your preferences more efficiently by moving messages to and from the Clutter folder.  If you do nothing with your messages, you should receive an email summary notifying you that you have messages in the Clutter folder.

All internal messages from an LLCC email account will not be subject to the automatic filtering and will not be moved to the Clutter folder. Your messages will only be analyzed by Clutter filtering after the antispam filter and any Rules that you may have applied to your account.

If you have any questions or concerns please feel free to reach out to the service desk for assistance.

Posted in ITS |

Office 365 Account Setting Verification

Now that your email account has been migrated to Office 365,  Please follow the four steps below and notify us of any inconsistencies or issues by contacting the ITS Service Desk at 786.2555, helpme@llcc.edu or submit a Service Desk ticket https://help.llcc.edu.

  1. While on campus you should be using the Outlook desktop application. If you do not have a shortcut on your desktop, the icon pinned to the taskbar, or are not sure if you are using the Outlook desktop application, please contact the ITS Service Desk and we will be assist you with setting this up. At the bottom of the Outlook window there should be a message stating that you are Connected to: Microsoft Exchange. If this is not the case and/or you are concerned that you are not receiving new mail, please log into Office 365 via the web to view your Inbox and look for new messages.
  2. If you have been granted permissions to view a Shared Mailbox (Ex. department email account), below your Inbox and subfolders there will be another group of folders under that Shared Mailbox name. Click on the chevron to expand the list of folders if minimized and check the Inbox and other folders for messages.
  3. Next, check for Shared Calendar Click on the Calendar link at the bottom of Outlook and under the Shared Calendars (on the left) listing you should see a list of all calendars that you have been granted permission to. Place a check mark in the box to the left of the Shared Calendar to view.
  4. The final step is to verify the Permissions Level of your Calendar. While in the Calendar view, right click on Calendar (on the left), and hover your mouse over Share and left click on Calendar Permissions. The Default Permission Level should be set to Free/Busy time.
Posted in ITS |

OFFICE 365 COMING FOR FACULTY AND STAFF

ITS is in the process of migrating all LLCC Email accounts for Faculty, Adjuncts, and Staff to Office 365. This should be a seamless transfer of data. You will continue to use the Outlook desktop application while at work and use the Outlook Web Access when off-campus. Should you experience any technical difficulties, please contact the ITS Service Desk at 786.2555, helpme@llcc.edu or submit a ticket via https://help.llcc.edu.

What does this mean for you? Continue reading

Posted in ITS |

Office 365 Coming Soon for Faculty and Staff

ITS is in the process of migrating all LLCC Email accounts for Faculty, Adjuncts, and Staff to Office 365. This should be a seamless transfer of data. Should you experience any technical difficulties, please contact the ITS Service Desk at 786.2555, helpme@llcc.edu or submit a ticket via https://help.llcc.edu.

What does this mean for you?

After migrating your account to Office 365, you will have access to many new tools such as Clutter (Email filtering that helps to prioritize your Inbox), Office 365 online applications (One Drive, Word, Excel, PowerPoint, OneNote and Sites) and the ability to install Office 2016 on your personal devices for free. You will continue to use the Outlook desktop application while at work and use the Outlook Web Access when off-campus.

How do I access the Office 365 applications?

You can access all of the Office 365 applications from https://portal.office.com/myapps

You can also access any of the apps while logged into Office 365 by clicking on the Office 365 icon at the top left while logged into email.

How will I know when I have been moved to Office 365?

Please watch for an Email from the ITS department notifying you when the move will take place. Once the migration has been completed, you will access your OWA Email via http://www.llcc.edu, My LLCC and click on Email under the Student section. You will be redirected to Office 365. Select your Email address and it will automatically log you in on-campus when using IE or Chrome. If you are using Firefox for your browser you will be prompted to enter your username and password in the ‘adfs security’ window.

I have been moved to Office 365 and now the link to the Email site does not work for me.

You will temporarily need to use the student email link found at http://www.llcc.edu/my-llcc/.  The employee link will be updated once the majority of the employee mailboxes have been moved.

Do I need to update my phone or tablet to access LLCC email?

Yes, your mobile device will need to be updated to continue accessing LLCC email. Click here to find an extensive list of instructions.

Where can I look for more information about Office 365?

Once your account has been migrated, you can access the LLCC Home Site for Office 365. Click here to access or after you are logged into OWA, click on the Office 365 icon at the top left while logged into email, click on Sites, and under Recommended Sites (to the right), click on Starting 365.

 

Posted in ITS |

Quicktime Removal from LLCC Computers

Over the weekend, the ITS department began removing Quicktime from all LLCC computers.  The software is no longer supported by Apple and produces a security risk to the college. For more detailed information, visit  https://www.us-cert.gov/ncas/alerts/TA16-105A. Until Quicktime has been removed from your machine, please Log Off, but do not shut down your office computer.  Should you encounter any issues with your computer, contact the ITS Service Desk at 786.2555 or helpme@llcc.edu for assistance.

Posted in ITS |