Full migration to Kbox for Print Shop submissions set for July 1.

The Print Shop will complete the migration to the new KBox web-based site on July 1. Submissions of print orders after July 1 will only be accepted through this site. For information on using KBox for Print Shop orders, please view these instructional materials provided by ITS:

These resources can always be found on the Employee Portal, Click IT at the top, the on the Faculty & Staff Specialized ITS Training in the left-hand menu. Should you require additional assistance, please contact the ITS Service Desk at 786.2555 during our scheduled hours.

Posted in ITS |

Office 365 – What is Clutter?

Now that you have been using Office 365 (this may take up to 30 days), a new folder called Clutter will appear in your mailbox and some of your messages automatically moved there. Clutter is a great filtering tool that will help you keep your Inbox clutter free! This is just one of the many new tools and features available with Office 365.

Clutter analyzes your messages for certain criteria and based upon your previous email habits, determines if a message should be considered low-priority and then moves them to the Clutter folder.  With that being said, you can help Clutter learn your preferences more efficiently by moving messages to and from the Clutter folder.  If you do nothing with your messages, you should receive an email summary notifying you that you have messages in the Clutter folder.

All internal messages from an LLCC email account will not be subject to the automatic filtering and will not be moved to the Clutter folder. Your messages will only be analyzed by Clutter filtering after the antispam filter and any Rules that you may have applied to your account.

If you have any questions or concerns please feel free to reach out to the service desk for assistance.

Posted in ITS |

Office 365 Account Setting Verification

Now that your email account has been migrated to Office 365,  Please follow the four steps below and notify us of any inconsistencies or issues by contacting the ITS Service Desk at 786.2555, helpme@llcc.edu or submit a Service Desk ticket https://help.llcc.edu.

  1. While on campus you should be using the Outlook desktop application. If you do not have a shortcut on your desktop, the icon pinned to the taskbar, or are not sure if you are using the Outlook desktop application, please contact the ITS Service Desk and we will be assist you with setting this up. At the bottom of the Outlook window there should be a message stating that you are Connected to: Microsoft Exchange. If this is not the case and/or you are concerned that you are not receiving new mail, please log into Office 365 via the web to view your Inbox and look for new messages.
  2. If you have been granted permissions to view a Shared Mailbox (Ex. department email account), below your Inbox and subfolders there will be another group of folders under that Shared Mailbox name. Click on the chevron to expand the list of folders if minimized and check the Inbox and other folders for messages.
  3. Next, check for Shared Calendar Click on the Calendar link at the bottom of Outlook and under the Shared Calendars (on the left) listing you should see a list of all calendars that you have been granted permission to. Place a check mark in the box to the left of the Shared Calendar to view.
  4. The final step is to verify the Permissions Level of your Calendar. While in the Calendar view, right click on Calendar (on the left), and hover your mouse over Share and left click on Calendar Permissions. The Default Permission Level should be set to Free/Busy time.
Posted in ITS |

OFFICE 365 COMING FOR FACULTY AND STAFF

ITS is in the process of migrating all LLCC Email accounts for Faculty, Adjuncts, and Staff to Office 365. This should be a seamless transfer of data. You will continue to use the Outlook desktop application while at work and use the Outlook Web Access when off-campus. Should you experience any technical difficulties, please contact the ITS Service Desk at 786.2555, helpme@llcc.edu or submit a ticket via https://help.llcc.edu.

What does this mean for you? Continue reading

Posted in ITS |

Office 365 Coming Soon for Faculty and Staff

ITS is in the process of migrating all LLCC Email accounts for Faculty, Adjuncts, and Staff to Office 365. This should be a seamless transfer of data. Should you experience any technical difficulties, please contact the ITS Service Desk at 786.2555, helpme@llcc.edu or submit a ticket via https://help.llcc.edu.

What does this mean for you?

After migrating your account to Office 365, you will have access to many new tools such as Clutter (Email filtering that helps to prioritize your Inbox), Office 365 online applications (One Drive, Word, Excel, PowerPoint, OneNote and Sites) and the ability to install Office 2016 on your personal devices for free. You will continue to use the Outlook desktop application while at work and use the Outlook Web Access when off-campus.

How do I access the Office 365 applications?

You can access all of the Office 365 applications from https://portal.office.com/myapps

You can also access any of the apps while logged into Office 365 by clicking on the Office 365 icon at the top left while logged into email.

How will I know when I have been moved to Office 365?

Please watch for an Email from the ITS department notifying you when the move will take place. Once the migration has been completed, you will access your OWA Email via http://www.llcc.edu, My LLCC and click on Email under the Student section. You will be redirected to Office 365. Select your Email address and it will automatically log you in on-campus when using IE or Chrome. If you are using Firefox for your browser you will be prompted to enter your username and password in the ‘adfs security’ window.

I have been moved to Office 365 and now the link to the Email site does not work for me.

You will temporarily need to use the student email link found at http://www.llcc.edu/my-llcc/.  The employee link will be updated once the majority of the employee mailboxes have been moved.

Do I need to update my phone or tablet to access LLCC email?

Yes, your mobile device will need to be updated to continue accessing LLCC email. Click here to find an extensive list of instructions.

Where can I look for more information about Office 365?

Once your account has been migrated, you can access the LLCC Home Site for Office 365. Click here to access or after you are logged into OWA, click on the Office 365 icon at the top left while logged into email, click on Sites, and under Recommended Sites (to the right), click on Starting 365.

 

Posted in ITS |

Quicktime Removal from LLCC Computers

Over the weekend, the ITS department began removing Quicktime from all LLCC computers.  The software is no longer supported by Apple and produces a security risk to the college. For more detailed information, visit  https://www.us-cert.gov/ncas/alerts/TA16-105A. Until Quicktime has been removed from your machine, please Log Off, but do not shut down your office computer.  Should you encounter any issues with your computer, contact the ITS Service Desk at 786.2555 or helpme@llcc.edu for assistance.

Posted in ITS |

Quicktime Removal from LLCC Computers

Beginning this weekend, the ITS department will be removing Quicktime from all LLCC computers.  The software is no longer supported by Apple and produces a security risk to the college. For more detailed information, visit  https://www.us-cert.gov/ncas/alerts/TA16-105A. Please Log Off, but do not Shut Down your office computer over the weekend.  Should you encounter any issues with your computer, contact the ITS Service Desk at 786.2555 or helpme@llcc.edu for assistance.

Posted in ITS |

New submission steps for The Print Shop

The Print Shop has a new web-based submission process that is available for immediate use. For detailed steps, please see the  instructional video and/or pdf documentation on the Faculty & Staff Specialized ITS Training page of the My LLCC Portal. Information is also available at the ITS Services, FAQ’s web page, expand question 4.

Should you require additional assistance, please contact the ITS Service Desk at 786.2555 during our scheduled hours.

LLCC website wins national award

The LLCC website was honored as a silver winner in the third annual Education Digital Marketing Awards sponsored by Higher Education Marketing Report based in Atlanta, Ga. The LLCC website is a collaborative effort of the Public Relations and Marketing (PRM) office and Information and Telecommunications Systems (ITS).