When first logging into the KBOX software, you will now need to click on the Help Desk tab to the left to submit a new ticket and/or view existing tickets.

The ability to print a ticket (or save as a .pdf) in a printer friendly format has been added. While viewing the details of a ticket, at the top left click on Choose Action, Print Ticket. Here you can choose the appropriate location to save as a file or print if hard copy is physically needed.