In an effort to improve the college’s printing services, IT will be changing the way that network printers are added to your computer. These changes were scheduled to be enabled last evening after hours and should largely be transparent to you as the end user. In order to complete the process, it is recommended that you restart your computer this  morning to allow the changes to take place.

You will likely need to reset your default printer. Here are some links to assist you with this process:
How to set a default printer in Windows 10
How to set a default printer in Windows 7

If you are not seeing your printers or you would like assistance from IT staff, please feel free to contact us at the IT Helpdesk:
Phone: 786-2555
Email: helpme@llcc.edu
Web: https://help.llcc.edu

Thanks for your patience and understanding while we work to improve your services.

Phishing is a fraudulent attempt to obtain personal information from you, such as passwords, banking information, etc. and is most commonly sent to you by email.

Don’t trust the display name. On an phishing email, the sender’s email display name may look right, but the actual email address will not. The email may look something like this:
Esteban Cruz <ecruz@secure.com> OR
Amazon <orders@amazon1.com>

The name may be correct, but the email address looks suspicious because the domain is not genuine. In the first example, the domain name should be llcc.edu, not secure.com. On the second one, the domain name should be amazon.com, not amazon1.com.

This fraudulent email, once delivered, appears legitimate because most user inboxes only present the display name. Don’t trust the display name. Check the email address in the header “From” field. If it looks suspicious, don’t open the email, and forward it to phishing@llcc.edu.

Learn more on our LLCC’s Cybersecurity page at:
https://llcconline.sharepoint.com/IT/SitePages/Cybersecurity.aspx

Several users have reported getting an email asking users to click on a link and verify their accounts. This email is NOT a legit email. It is a phishing attempt to acquire users logon credentials. Please disregard this message and delete the email. If you have already given your information, you should login to Web Advisor and change your password.

Phishing is a common identity theft method used by fraudulent parties. NEVER send your personal information including passwords, user IDs, credit card numbers or a Social Security Number via email. Passwords should NEVER be shared with ANYONE in any form.

To learn more about “phishing,” follow the links below:
http://www.webopedia.com/DidYouKnow/Internet/2005/phishing.asp
http://www.microsoft.com/protect/fraud/phishing/symptoms.aspx

LLCC Information and Telecommunication Systems does not solicit passwords or any other personal information via email. If you receive an e-mail message that appears to come from ITS that requests this type of information, please forward it immediately to hd@llcc.edu. Do not reply or click on any links. Again, these emails are often hoaxes (“phishing” emails), part of identity theft and fraud scams.

The new IT Portal is now available! It can be accessed through the LLCC Employee Portal or by following this link: https://llcconline.sharepoint.com/IT.

The IT Portal site features the following:

• IT service outages announcements
• IT Service Desk contact information
• IT staff directory
• Groups FAQs
• OneDrive FAQs
• Skype phone FAQs
• IT policies and procedures

In the next couple of weeks it will also feature:

• Computer lab software list
• Cybersecurity FAQs
• IT service page (with hours of support and more info)
• Service level agreements

By the end of FY ’18 the following will be available:

• FAQs for most systems
• IT user-interaction procedures
• Current project list
• Updated policies and procedures
• IT trends in education and more

A workshop on Microsoft Office 365 will be offered on Thursday, Sept. 21, from 2-3:30 p.m. in Menard Hall, room 2201. Registration is required. Please contact Jeris.Creasey@llcc.edu to secure your spot.

Office 365 is a cloud-based collection of apps and services (email, calendars, Office programs, OneDrive storage and more) that can be used from just about anywhere, using almost any device. The workshop will provide an introduction to the Office 365 environment with a focus on OneDrive file storage and sharing.

The new LLCC Employee Portal is now available. It contains useful links to college forms, applications and documents.  The new portal can be reached at https://llcconline.sharepoint.com or on the LLCC website by clicking on “Employee Portal” in the “Faculty/Staff Resources” section of the “My LLCC” page. Contact the IT Service Desk if you need assistance accessing the new LLCC Employee Portal.

A workshop on Microsoft Office 365 will be offered twice in September. Office 365 is a cloud-based collection of apps and services (email, calendars, Office programs, OneDrive storage and more) that can be used from just about anywhere, using almost any device. The workshop will provide an introduction to the Office 365 environment with a focus on OneDrive file storage and sharing.

Wednesday, Sept. 13, from 2-3:30 p.m. in Menard Hall, room 1173
or
Thursday, Sept. 21, from 2-3:30 p.m. in Menard Hall, room 2201

Registration is required. Please contact Jeris.Creasey@llcc.edu to secure your spot.

Windows 10 is coming to LLCC! Discover how it differs from Windows 7. IT will be holding two open computer labs this week for you to stop by and peruse the operating system, ask questions on the functionality, etc. No registration is required.

Thursday, Sept. 7
2-3 p.m.
MN2201

Friday, Sept. 8
2-3 p.m.
MN1173

Microsoft Office 365 is a cloud-based collection of apps and services (email, calendars, Office programs, OneDrive storage and more) that can be used from just about anywhere, using almost any device. Two workshops will be held in September that provide an introduction to the Office 365 environment with a focus on OneDrive file storage and sharing.

• Wednesday, Sept. 13, from 2-3:30 p.m. in Menard Hall, room 1173
• Thursday, Sept. 21, from 2-3:30 p.m. in Menard Hall, room 2201

Registration is required. Please contact Jeris.Creasey@llcc.edu to secure your spot.

Several users have reported getting an email, appearing to be sent from an IT desk with the subject EMAIL ACCOUNT CLOSURE. The email includes a link labeled UPGRADE NOW. This email is NOT from our IT department and is a phishing attempt to acquire users’ logon credentials. Please disregard the message and delete the email. If you have already given your information, you should login to WebAdvisor and change your password immediately.

Phishing is a common identity theft method used by fraudulent parties. NEVER send your personal information including passwords, user IDs, credit card numbers or a Social Security Number via email. Passwords should NEVER be shared with ANYONE in any form.

To learn more about phishing, follow the links below:

• http://www.webopedia.com/DidYouKnow/Internet/2005/phishing.asp
• http://www.microsoft.com/protect/fraud/phishing/symptoms.aspx

LLCC Information Technology (IT) does not solicit passwords or any other personal information via email. If you receive an email message that appears to come from IT that requests this type of information, please forward it immediately to helpme@llcc.edu. Do not reply or click on any links. Again, these emails are often hoaxes (phishing emails), part of identity theft and fraud scams.