Tech tip: Send mail from a shared mailbox in Outlook or Outlook 365

Do you have access to a department inbox within your Outlook? At times you may need to send an or reply to an email from the department mailbox instead of your own account. In Outlook, you can turn on the From feature within a new message.

Outlook

  1. Choose New Email.
  2. If you don’t see the From field at the top of your message, in the ribbon, choose Options > From.
  3. Click the From drop-down in the message, and change to the shared email address.
    1. If the shared email address is not listed, select the Other Email Address … and type in the name of the email address (i.e., admissions@llcc.edu).
    2. Select the mailbox and click on OK.
  4. Finish typing your message, and then choose Send.

Outlook 365

  1. Choose New Message
  2. Select … at the top of the message draft and choose Show From.
  3. Select the From field, and choose the shared email address.
  4. If the shared email address is not listed, select Other Email Address … and type in the name of the email address (i.e., admissions@llcc.edu). Select the email address to use.
  5. Finish typing your message, and then choose Send.