The Duplication/Print Shop submission, PRM Project Request, Institutional Research and Effectiveness queries, and Facilities Services Work Order system have been migrated from portal forms to new queues within KBOX, the ITS Service Desk software application. There are multiple ways to access these!

• If you are on a college PC, click the ITS Service Desk icon on your desktop.
• From our website, go to MyLLCC and click KBOX Forms under Faculty/Staff Resources.
• Directly type in the url https://help.llcc.edu.
• Some department portal pages have links to the new KBOX forms in place of the old forms.

Frequently asked questions about using KBOX forms can be found on the ITS Services website (http://its.llcc.edu) and click on the News icon. You will still contact the department directly for inquiries regarding your ticket requests and/or procedures. Should you require assistance with the KBOX software to submit, view or add a comment to an existing ticket, please contact the ITS Service Desk at 786.2555 or helpme@llcc.edu during our scheduled hours. Instructional Guides are available on the Employee Portal, IT, Faculty & Staff Specialized ITS Training page. https://my.llcc.edu/C3/ITSTraining/default.aspx