The Facilities Services Work Order system is migrating to a new web-based submission process via the KBOX ticket system as currently in use by ITS, the Print Shop and Institutional Research and Effectiveness departments.  The queue is available for immediate use.  As with the previous system, all ticket submissions must still be Approved by your Supervisor before the request will be processed.

• To submit your request, just click on the ITS Service Desk icon on your desktop on campus (off campus, https://help.llcc.edu/),
• Select New>New Ticket From Queue>Facilities Services Work Order and complete the form.
• Click on Apply Changes>Save.

• Supervisor’s, please be advised that you will receive an email from facsvcs@llcc.edu with a link to a ticket number.
  * You must log into KBOX first and then click on the link within the email to access the ticket.

• Set the Approval – select Approved or Rejected and list any notes if pertinent.
• Click on Apply Changes>Save.

Please click on the appropriate link to view how to submit a work order or how to approve a work order. ITS will host two open workshop sessions that you can stop in and ask questions and receive personal assistance with the steps to submit a ticket through the KBOX software for any of the Queue’s.  No registration is necessary. For those off-campus and in need of assistance, please contact Jeris Creasey to schedule a training session via Skype.

Thursday, June 23 10-11 a.m. in Menard Hall, Room 1173

Tuesday, June 28 2-3 p.m. in Menard Hall, Room 1173