VPN stands for Virtual Private Network and while connected, you can securely access and use the LLCC domain (network) with your personal computer (Windows or Mac OS) or an LLCC laptop through your home internet provider.
The first question to ask yourself is what software is needed to complete your work while not working on an LLCC Campus. You may find that all documentation, files and applications are available via your Internet browser, or that you may need full connectivity with VPN and Remote Desktop Connection.
What software can you use without VPN connectivity?
Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, OneDrive, Group Sites/Planner and Teams)
Skype for Business (this will give you access to your LLCC Phone and Response Groups, such as registration, financial aid, etc.)
Please download Skype for Business to your personal computer/smart device
eTrieve for Employees
LLCC ALERT (Rave)
Curriculum Proposal – SmartCatalog
What software can you use with VPN connectivity only?
EMS (Event Planning System)
Response Group Configuration Tool – update Response Group hours and greetings
Remote Desktop Connection
What software requires VPN and Remote Desktop Connectivity?
NOTE: Users can access Colleague UI with VPN access only, but we recommend using your Remote Desktop.
EasySpooler – Colleague Printing (You must request access to this via LLCC Helpdesk ticket in KBOX.)
Local computer (office computer documents or desktop) or network file access
NOTE: We strongly advise migrating your local files saved on your machine to OneDrive and migrating network files (Ex. \\llcc\departments\ or \\lcc.edu\academia\ to an appropriate cloud-based location, such as a department or Group site (Planner icon in Office 365).
Once you have connected to your LLCC office computer via VPN and Remote Desktop Connection (RDC), you may be wondering how you can view the device you are physically using while working remotely. You have the ability to minimize the RDC, without disconnecting, while working from a PC or Mac.
Focused Inbox separates your inbox into two tabs — Focused and Other. Your most important email messages are on the Focused tab while the rest remain easily accessible — but out of the way — on the Other tab. You can turn Focused Inbox On via Outlook Desktop (your office computer), Outlook 365 (web version) or the Outlook app installed onto your Smart Device.
There are essentially two ways that you can forward your office phone. This would be from your physical office at an LLCC location or via the Skype for Business software. Skype for Business can be accessed by VPN and Remote Desktop Connection to your office PC or from the Skype for Business app installed on your personal device.
All documents can be viewed on the Employee Portal > IT > Remote Access Knowledge Base page. The folders for VPN and Remote Desktop Connection contain detailed steps on how to connect and Skype for Business on how to install.
Please note: If you are a member of the Response Group for your department (meaning that you also answer incoming calls to your office phone for a group, Ex. IT Helpdesk, Registration), you should NOT forward your phone via Skype to a personal device. This will not forward the Response Group calls, and you will have inadvertently removed yourself from the Response Group.
To forward from Skype for Business your LLCC PC:
Open Skype for Business on your office PC — VPN and Remote Desktop Connection needed first.
Select the down arrow to the right of the gear icon.
Hover the mouse over Tools.
Select Call Forwarding Settings.
Select the radial button Forward my calls to:
Select the drop-down arrow to the right of Voice Mail.
Select New Number or Contact.
Enter the phone number in the Forward Calls window, including area code.
Select OK to save settings.
A message indicates calls are being forwarded; Turn Off to stop.
Many of the college staff and faculty have or will transition to working remotely with access to Colleague and other resources while using VPN and a Remote Desktop Connection to their office computer. IT is aware that there may be reports needed that are printed to a physical printer. In order to alleviate potential printing issues, effective the morning of Monday, March 23 all printing from Colleague will be disabled. This will allow any reports and documents printed from Colleague to be available from EasySpooler.
If you frequently run reports that print directly, IT can give you access to your EasySpooler print queue. To obtain access, please submit a Help Desk ticket with the name of your Colleague printer, i.e. ITS01SPLX. Like Colleague, the EasySpooler application can be accessed via a web browser with a VPN and Remote Desktop Connection (you must use both VPN and RDC for EasySpooler) to your work computer.
If you infrequently run a report that prints directly, you can submit a Help Desk ticket and an IT staff member can get a copy of the report for you.
Connecting to your work computer from home or any remote location is easy using VPN and Remote Desktop Connection (RDC). Follow the link below to see instructions to install VPN on your home computer, connect to LLCC network using VPN and access your work computer using RDC.
As you will see in the instructions, you will need to know your work Computer Name or IP Address. Both should be displaying on your computer background starting yesterday. The new computer background will appear next time you restart your computer.
Practicing social distance at work is easy with Microsoft Teams! Simply replace face-to-face meetings with web meetings using Teams. Links to documents with easy step-by-step information on getting started are included below (note: you will have to be logged in to Office 365 to access). All you need is a computer with a camera, microphone and speakers available. You can schedule Teams meetings using Outlook or start web meeting sessions on the fly with a simple audio or video call. IT is working to make the desktop teams client available in the Software Center for PC users and Self Service for Mac users to download and will push out the application this week to any remaining employee workstations. If the desktop app is not available you should be able to have full functionality in the web-based application in Office 365.
Practicing social distance at work is easy with Microsoft Teams! Simply replace face-to-face meetings with web meetings using Teams. Documents with easy step-by-step information on getting started were emailed to employees yesterday. All you need is a computer with a camera, microphone and speakers available. You can schedule Teams meetings using Outlook or start web meeting sessions on the fly with a simple audio or video call. IT is working to make the desktop teams client available today in the Software Center for PC users and Self Service for Mac users to download and will push out the application this week to any remaining employee workstations. If the desktop app is not available you should be able to have full functionality in the web-based application in Office 365.
No camera, microphone or speakers available on your computer? No problem. You can use Microsoft Teams mobile app with any smart device including iPhone, iPads or Android devices too.