IT network maintenance Nov. 27

IT will perform network maintenance on Nov. 27 from 9 a.m. to 1 p.m. During this maintenance window, there will be intermittent internet connectivity interruptions. IT will do its best to minimize down time, but a few five-minute outages can be expected. This will affect access to any IT services on premises from offsite including phone system and access to the any external internet resources from campus. Main campus and regional sites will be affected during the outages.

Please contact the IT Help Desk should you have any questions at or 786-2555.

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Phishing alert

Several users have reported getting an email from “White, Gregory C <>” with a link to a supposed message from HR. The subject of the email is “Memo From HR Department.” This email is NOT a legit email.  It is a phishing attempt to acquire users login credentials. Please disregard this message and delete the email.

This message was sent from a compromised student email account used as proxy, thus the [EXTERNAL EMAIL] tag not appearing on the messages. The link has been marked as malicious and blocked.

Phishing is a common identity theft method used by fraudulent parties. NEVER send your personal information including passwords, user IDs, credit card numbers or a social security number via email. Passwords should NEVER be shared with ANYONE in any form.

To learn more about “phishing,” follow the links below:

Information Technology (IT) or any other LLCC department does not solicit passwords or any other personal information via email. If you receive an email message that appears to come from IT that requests this type of information, please forward it immediately to Do not reply or click on any links. Again, these emails are often hoaxes (“phishing” emails), part of identity theft and fraud scams.

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External email tag

In an effort to increase mail security, LLCC is adding a tag to email coming from external addresses.  Any email from outside the organization will have [EXTERNAL EMAIL] in red (black for text-only emails) at the top of the message.  This will help raise awareness of message origins and give people additional warning if a message is from an outside attacker trying to compromise our security.

For more information and tips about cybersecurity visit

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Reporting phishing and other malicious emails

When receiving junk or phishing emails, please use the “Report Message” button in Outlook to report the malicious email directly to Microsoft.
"Report Message" is on the right-hand side of the Home ribbon in Outlook. Select it, and then "Phishing" in its sub menu (second option, below "Junk" and above "Not Junk").

Reporting malicious and unsolicited emails makes LLCC’s email filtering system more effective. Learn more about phishing on the Cybersecurity portal page:

Please contact the IT Help Desk if you need assistance at or 786-2555.

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LLCC account geofencing

In order to improve security on our computer network, geofencing was activated for all LLCC accounts last spring.  Geofencing blocks access to LLCC accounts outside of the United States. If you are traveling outside of the country and need access to your LLCC account, let the Help Desk know to have geofencing deactivated for the duration of your travel.

Most account attacks come from outside of the country. Geofencing is a good measure to block those attacks and reduce the number of compromise accounts.

IT Help Desk

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Important IT reference information

LLCC Information Technology would like to welcome all new and returning staff/faculty to LLCC! Email will be the primary form of communication to you from IT. Should you have technical questions and/or need assistance, the IT Help Desk staff are here to assist. *Please note that the IT Help Desk staff are not available to install software or troubleshoot technology issues on your personal devices.

Technology available to you

LLCC Employee Portal – IT

At, select Employee Portal under Faculty/Staff Resources. Select the IT link. Here you will find detailed information on IT, as well as detailed pages on group sites, OneDrive, Skype phones and cyber security.

Cybersecurity refers to the preventative steps and techniques used to safeguard and protect the integrity of a network, programs and data from attack, damage, and/or unauthorized access.​

  • If you feel that you may have been subjected to a security breach, immediately change your LLCC password and notify the IT Help Desk at 786-2555 or
  • If the computer has any personal online account passwords stored, it is recommended that you change these passwords immediately, as well as check with any financial institutions for issues.

Office 365

Office 365 includes mail, OneDrive (Cloud storage), Word, Excel, PowerPoint, OneNote online applications. Use via the web or download from the App Store or Google Play Store. Access the Office 365 gateway via web-based email account, top left waffle icon or Office 365 link.

  • Recommended to use Firefox browser.
  • Enter email address and tab.
  • Enter username and password in additional “adfssecurity” window.

Microsoft allows you to download Office 2016 from Microsoft to your PC or MAC from the Office 365 gateway.

Add mail to your smart device with the Outlook app. Add email account by entering LLCC email address and password.

OneDrive provides 1 TB of Cloud storage, online editing, sharing of documents and folders for online collaboration with peers and instructors.

KBOX – online Helpdesk ticketing system

At or, select KBOX Forms under Faculty/Staff Resources. You will find the Online Knowledge Base and several queues available:

  • LLCC Helpdesk – technology request for assistance for yourself or a classroom.
  • MFP Staples
  • Colleague Projects
  • Facilities Services Work Order
  • Institutional Research & Effectiveness
  • Lost Key – Police Department
  • Police Department
  • Print Shop
  • Public Relations and Marketing


WebAdvisor includes course roster and submission of final class grades.

Employee Self-Service

Employee Self-Service includes pay advices and W-2 documentation.

LLCC Alert – Emergency notification system

Your LLCC email address is automatically active. You can add additional contact information at

Board Policies 10.X – IT Policies

It is the responsibility of all employees to familiarize themselves with the board policies of the college. Policies 10.1–10.6 pertain to information technology.

Blackboard– Online Learning

Wireless Connectivity

On your smart device, choose the LLCC–Employee wifi. This will prompt you to enter your online account username and password. Depending upon the type and OS version of your device, you may be prompted to enter your credentials as either llcc\username and password, llcc\email address and password, or email address and password only. Accept any certificates if prompted. The LLCC–Guest wifi will allow you to connect without entering authenticated credentials. You will be prompted to open your browser and accept the terms of use before continuing.

Contact Us

Fall/Spring hours: 8 a.m. to 7 p.m., Monday–Thursday and 8 a.m. to 5 p.m., Friday
Summer hours: 8 a.m. to 7 p.m., Monday–Thursday

IT YouTube Channel
Phone: 786-2555
Ticketing dystem:
In person: Sangamon Hall, Room 1132 (outside of the main entrance to the LLCC Library/Center for Academic Success). Walk-in hours are 8 a.m. to 5 p.m. during regular scheduled hours.

  • We may request that you speak with a help desk specialist in person for assistance.
  • If you experience technical difficulties connecting a mobile device to the LLCC Wi-Fi or adding your email account, please bring your mobile device to the Help Desk.
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Department and program updates to website

PRM and IT personnel will be revising the structural paths of academic department and program webpages on the LLCC website beginning today, July 23, to align with the new academic department structure. During this time, some links may be temporarily down. Your patience is appreciated as we perform these important updates.

IT workshops offered today and Friday

LLCC Information Technology is hosting two introductory software workshops this week. Register for either or both workshops by sending an email to

  • Windows 10 Intro & OneDrive Overview
    Wednesday, April 3
    2:30-3:30 p.m.
    Menard Hall, Room 1173
  • Office 365 Group Sites/Planner Overview
    Friday, April 5
    2:30-3:30 p.m.
    Menard Hall, Room 1173
Posted in ITS |

IT workshops this week

LLCC Information Technology is hosting two introductory software workshops this week. Register for either or both workshops by sending an email to

  • Windows 10 Intro & OneDrive Overview
    Wednesday, April 3
    2:30-3:30 p.m.
    Menard Hall, Room 1173
  • Office 365 Group Sites/Planner Overview
    Friday, April 5
    2:30-3:30 p.m.
    Menard Hall, Room 1173
Posted in ITS |