Afshin Ghafouri joined LLCC on July 5 as director, IT development. He previously provided support to Colleague clients for Trimdata Corp. Afshin has a bachelor’s degree in mathematics from Emory & Henry College in Virginia. He can be reached by phone at 217-786-4926 or by email.
Welcome Afshin!
The IT department is excited to announce that they will be migrating to a new helpdesk portal on July 1, 2022. This platform, Freshservice, will enable the IT department to more efficiently process your requests, projects and incidents.
This means that not only will you be able to continue to submit tickets via phone, email or walkup, but you will now be able to use a comprehensive portal to find solutions to common issues, request quotes/items/service or report an incident. Self-help resources will also be available on the new IT portal, including a basic chatbot, searchable knowledge base, request catalog and more.
Anyone who has an open ticket with the IT department after this cutover may see notifications of your ticket being created in this new system.
This portal will be accessible at it.llcc.edu
The impact of this cutover should be minimal. However, if you have issues submitting a request after July 1, please contact 217-786-2555.
All other KBOX queues (Facilities, Police, PRM, Print Shop, etc.) will not be changing.
Greg Matejka has recently joined LLCC as IT security and assurance manager. He previously worked for City, Water, Light and Power for 26.5 years. He started as a software specialist, later served as IT manager, moved to the operational technology side and then worked in cybersecurity. Greg is also a former LLCC student. He can be reached by phone at 217-786-4917 or by email.
Welcome Greg!
The college’s Internet Service Provider (ISP) will be performing maintenance from 7-8:30 a.m. today. Internet connectivity might be affected during this time window.
The Etrieve server is undergoing planned maintenance this morning, June 8, from 8:30 a.m. to noon. Etrieve will not be available during the maintenance.
Also, tomorrow, June 9, the college’s Internet Service Provider (ISP) will be performing maintenance from 7-8:30 a.m. Internet connectivity might be affected during this time window.
The Etrieve server will be undergoing planned maintenance tomorrow morning, June 8, from 8:30 a.m. to noon. Etrieve will not be available during the maintenance.
As a reminder, the Etrieve server will be undergoing planned maintenance today, May 19, from 8:30-10:30 a.m. Etrieve will not be available during the maintenance.
The Etrieve server will be undergoing planned maintenance on Thursday morning, May 19, from 8:30-10:30 a.m. Etrieve will not be available during the maintenance.
As a reminder, the third module of the cybersecurity awareness training program with Infosec IQ runs through tomorrow, May 13. It entails a series of three short training courses and simulated Phishing emails. The courses focus on password security, social engineering and working remotely. The purpose of this training is to raise awareness of the threats in our environment and to avoid costly data breaches.
All employees are required to complete this training by May 13. Failing to comply may result in loss of LLCC network access privileges and disciplinary action per board policy “8.6 – Employee Discipline.”
Employees were sent an email notifying them of enrollment in the course. The provided link will take the learner directly to their dashboard to complete the module.
The enrollment email came from Infosec IQ Notifications <notifications@securityiq-notifications.com> with the subject “Start your security awareness training” Here is an example of what the email looks like:
As a reminder, in order to improve security on our computer network, geofencing has been activated for all LLCC accounts. Geofencing blocks access to LLCC accounts outside of the United States. If you are traveling outside of the country and will need access to your LLCC account, please let the Help Desk know to have geofencing deactivated for the duration of your travel.
Most account attacks come from outside of the country. Geofencing is a good measure to block those attacks and reduce the number of compromise accounts.
IT Help Desk
helpme@llcc.edu
https://help.llcc.edu
217-786-2555