Phishing scam tip: Don’t give up personal information

Legitimate banks and most other companies will never ask for personal credentials via email. Don’t give them up. Also LLCC, including the IT Help Desk, will never ask you for your login name and password or any other personal information. Read your emails carefully. If the email looks suspicious, disregard it and forward it to phishing@llcc.edu.

Phishing is a fraudulent attempt to obtain personal information from you, such as passwords, banking information, etc. and are most commonly sent to you by email.

Learn more on the cybersecurity page on the employee portal:
https://llcconline.sharepoint.com/IT/SitePages/Cybersecurity.aspx

Posted in ITS |

Phishing scam tip: analyze the salutation

Is the email addressed to a vague “Valued Customer”? If so, watch out — legitimate businesses will often use a personal salutation with your first and last name. Read your emails carefully. If the email looks suspicious, disregard it and forward it to phishing@llcc.edu.

Phishing is a fraudulent attempt to obtain personal information from you, such as passwords, banking information, etc. and are most commonly sent to you by email.

Learn more on our LLCC’s cybersecurity page at:
https://llcconline.sharepoint.com/IT/SitePages/Cybersecurity.aspx

Posted in ITS |

Phishing scam tip: Check for spelling mistakes

If you notice mistakes in an email, it might be a scam. Cybercriminals are not known for their good grammar and spelling. Professional companies or organizations usually have a staff of copy editors that will not allow a mass email like this to go out to its users. Legitimate messages usually do not have major spelling mistakes or poor grammar. Read your emails carefully. If the email looks suspicious, disregard it and forward it to phishing@llcc.edu.

Phishing is a fraudulent attempt to obtain personal information from you, such as passwords, banking information, etc. and are most commonly sent to you by email.

Learn more on our LLCC Cybersecurity page at:
https://llcconline.sharepoint.com/IT/SitePages/Cybersecurity.aspx

Posted in ITS |

Phishing scam tip: look but don’t click

Phishing is a fraudulent attempt to obtain personal information from you, such as passwords, banking information, etc. Such an attempt is most commonly made by email.

Look but don’t click. When you receive an email with links, hover your mouse over any links embedded in the body of the email. If the link address looks weird, don’t click on it. If you want to test the link, open a new window and type in website address directly rather than clicking on the link from unsolicited emails.

If you suspect the email is a phishing scam, don’t click on any links and forward it to phishing@llcc.edu.

Learn more on the IT cybersecurity page on the employee portal.

Posted in ITS |

Important IT reference information

LLCC Information Technology would like to welcome all new and returning staff/faculty to LLCC! Email will be the primary form of communication to you from IT. Should you have technical questions and/or need assistance, the IT Help Desk staff are here to assist. *Please note that the IT Help Desk staff are not available to install software or troubleshoot technology issues on your personal devices.

Technology available to you

LLCC Employee Portal – IT
At http://www.llcc.edu/my-llcc, select Employee Portal under Faculty/Staff Resources. Select the IT link. Here you will find detailed information on IT, as well as detailed pages on group sites, OneDrive, Skype phones and cybersecurity.

Cybersecurity refers to the preventative steps and techniques used to safeguard and protect the integrity of a network, programs and data from attack, damage, and/or unauthorized access.​ If you feel that you may have been subjected to a security breach, immediately change your LLCC password and notify the IT Help Desk at 786-2555 or helpme@llcc.edu. If the computer has any personal online account passwords stored, it is recommended that you change these passwords immediately, as well as check with any financial institutions for issues.

Office 365
Office 365 includes mail, OneDrive (1 TB of cloud storage, online editing, sharing of documents and folders for online collaboration with peers and instructors), Word, Excel, PowerPoint and OneNote online applications. Use via the web or download from the App Store or Google Play Store.

When accessing Office 365, it’s recommended to use Firefox as your browser. Access the Office 365 Gateway via web-based email account, top left waffle icon or https://portal.office.com. Enter your email address, and then tab. Enter username and password in additional “adfssecurity” window.

Microsoft allows you to download Office 2016 from Microsoft to your PC or MAC from the Office 365 Gateway. You can also add mail to your Smart Device with the Outlook app. Add email account by entering LLCC email address and password.

KBOX – Online Help Desk Ticketing System
At https://help.llcc.edu or http://www.llcc.edu/my-llcc, select KBOX Forms under Faculty/Staff Resources. You will find the Online Knowledge Base and several queues available: LLCC Helpdesk (technology request for assistance for yourself or a classroom), MFP Staples, Colleague Projects, Facilities Services Work Order, Institutional Research & Effectiveness, Lost Key – Police Department, Police Department, Print Shop, and Public Relations and Marketing.

WebAdvisor
WebAdvisor includes Course Roster, submission of final class grades, Pay Advice and W-2 documentation.

LLCC Alert – Emergency Notification System
Your LLCC email address is automatically active. You can add additional contact information at https://getrave.com/login/llcc.

Board Policies 10.X – IT Policies
It is the responsibility of all employees to familiarize themselves with the board policies of the college. Policies 10.1–10.6 pertain to information technology.

Blackboard – Online Learning
The Blackboard app is available on App Store or Google Play Store. After successfully logging into Blackboard, if technical support is needed or you have questions about Blackboard in general, view Blackboard Faculty Support online documentation or call 786-2763.

Wireless Connectivity
On your smart device, choose the LLCC–Employee wifi. This will prompt you to enter your online account username and password. Depending upon the type and OS version of your device, you may be prompted to enter your credentials as either llcc\username and password, llcc\email address and password, or email address and password only. Accept any certificates if prompted. The LLCC–Guest wifi will allow you to connect without entering authenticated credentials. You will be prompted to open your browser and accept the terms of use before continuing.

Contact Us

Fall/Spring hours: 8 a.m.-7 p.m., Monday-Thursday and 8 a.m.-5 p.m., Friday
Summer hours: 8 a.m.-7 p.m., Monday-Thursday

Website: http://its.llcc.edu
IT YouTube Channel
Email: helpme@llcc.edu
Phone: 786-2555
Ticketing system: http://help.llcc.edu
In person: Sangamon Hall, Room 1132 (outside of the main entrance to the LLCC Library/Center for Academic Success) *Walk-in hours are 8 a.m.-5 p.m.

If you experience technical difficulties connecting a mobile device to the LLCC wifi or adding your email account, please bring your mobile device to the Help Desk.

Posted in ITS |

Message from IT about network printers

In an effort to improve the college’s printing services, IT will be changing the way that network printers are added to your computer. These changes were scheduled to be enabled last evening after hours and should largely be transparent to you as the end user. In order to complete the process, it is recommended that you restart your computer this  morning to allow the changes to take place.

You will likely need to reset your default printer. Here are some links to assist you with this process:
How to set a default printer in Windows 10
How to set a default printer in Windows 7

If you are not seeing your printers or you would like assistance from IT staff, please feel free to contact us at the IT Helpdesk:
Phone: 786-2555
Email: helpme@llcc.edu
Web: https://help.llcc.edu

Thanks for your patience and understanding while we work to improve your services.

Posted in ITS |

Phishing scam tip: don’t trust the display name

Phishing is a fraudulent attempt to obtain personal information from you, such as passwords, banking information, etc. and is most commonly sent to you by email.

Don’t trust the display name. On an phishing email, the sender’s email display name may look right, but the actual email address will not. The email may look something like this:
Esteban Cruz <ecruz@secure.com> OR
Amazon <orders@amazon1.com>

The name may be correct, but the email address looks suspicious because the domain is not genuine. In the first example, the domain name should be llcc.edu, not secure.com. On the second one, the domain name should be amazon.com, not amazon1.com.

This fraudulent email, once delivered, appears legitimate because most user inboxes only present the display name. Don’t trust the display name. Check the email address in the header “From” field. If it looks suspicious, don’t open the email, and forward it to phishing@llcc.edu.

Learn more on our LLCC’s Cybersecurity page at:
https://llcconline.sharepoint.com/IT/SitePages/Cybersecurity.aspx

Posted in ITS |

Email phishing warning

Several users have reported getting an email asking users to click on a link and verify their accounts. This email is NOT a legit email. It is a phishing attempt to acquire users logon credentials. Please disregard this message and delete the email. If you have already given your information, you should login to Web Advisor and change your password.

Phishing is a common identity theft method used by fraudulent parties. NEVER send your personal information including passwords, user IDs, credit card numbers or a Social Security Number via email. Passwords should NEVER be shared with ANYONE in any form.

To learn more about “phishing,” follow the links below:
http://www.webopedia.com/DidYouKnow/Internet/2005/phishing.asp
http://www.microsoft.com/protect/fraud/phishing/symptoms.aspx

LLCC Information and Telecommunication Systems does not solicit passwords or any other personal information via email. If you receive an e-mail message that appears to come from ITS that requests this type of information, please forward it immediately to hd@llcc.edu. Do not reply or click on any links. Again, these emails are often hoaxes (“phishing” emails), part of identity theft and fraud scams.

Posted in ITS |

New IT Portal is now available

The new IT Portal is now available! It can be accessed through the LLCC Employee Portal or by following this link: https://llcconline.sharepoint.com/IT.

The IT Portal site features the following:

  • IT service outages announcements
  • IT Service Desk contact information
  • IT staff directory
  • Groups FAQs
  • OneDrive FAQs
  • Skype phone FAQs
  • IT policies and procedures

In the next couple of weeks it will also feature:

  • Computer lab software list
  • Cybersecurity FAQs
  • IT service page (with hours of support and more info)
  • Service level agreements

By the end of FY ’18 the following will be available:

  • FAQs for most systems
  • IT user-interaction procedures
  • Current project list
  • Updated policies and procedures
  • IT trends in education and more
Posted in ITS |

Learn about Office 365 in Sept. 21 workshop

A workshop on Microsoft Office 365 will be offered on Thursday, Sept. 21, from 2-3:30 p.m. in Menard Hall, room 2201. Registration is required. Please contact Jeris.Creasey@llcc.edu to secure your spot.

Office 365 is a cloud-based collection of apps and services (email, calendars, Office programs, OneDrive storage and more) that can be used from just about anywhere, using almost any device. The workshop will provide an introduction to the Office 365 environment with a focus on OneDrive file storage and sharing.

Posted in ITS |