Tech Tip: Forward your office phone from Skype for Business

There are essentially two ways that you can forward your office phone. This would be from your physical office at an LLCC location or via the Skype for Business software. Skype for Business can be accessed by VPN and Remote Desktop Connection to your office PC or from the Skype for Business app installed on your personal device.

Remote Access Knowledge BaseAll documents can be viewed on the Employee Portal > IT > Remote Access Knowledge Base page. The folders for VPN and Remote Desktop Connection contain detailed steps on how to connect and Skype for Business on how to install.

To forward from Skype for Business your LLCC PC:

  1. SkypeOpen Skype for Business on your office PC — VPN and Remote Desktop Connection needed first.
    • Select the down arrow to the right of the gear icon.
    • Hover the mouse over Tools.
    • Select Call Forwarding Settings.
  2. Select the radial button Forward my calls to:
    1. Select the drop-down arrow to the right of Voice Mail.
    2. Select New Number or Contact.
    3. Enter the phone number in the Forward Calls window, including area code.
      1. Select OK.
  3. Select OK to save settings.
  4. A message indicates calls are being forwarded; Turn Off to stop.
Posted in ITS |

Printing while using VPN and a Remote Desktop Connection

Many of the college staff and faculty have or will transition to working remotely with access to Colleague and other resources while using VPN and a Remote Desktop Connection to their office computer. IT is aware that there may be reports needed that are printed to a physical printer. In order to alleviate potential printing issues, effective the morning of Monday, March 23 all printing from Colleague will be disabled. This will allow any reports and documents printed from Colleague to be available from EasySpooler.

If you frequently run reports that print directly, IT can give you access to your EasySpooler print queue. To obtain access, please submit a Help Desk ticket with the name of your Colleague printer, i.e. ITS01SPLX.  Like Colleague, the EasySpooler application can be accessed via a web browser with a VPN and Remote Desktop Connection (you must use both VPN and RDC for EasySpooler) to your work computer.

If you infrequently run a report that prints directly, you can submit a Help Desk ticket and an IT staff member can get a copy of the report for you.

Posted in ITS |

VPN and RDC instructions

Connecting to your work computer from home or any remote location is easy using VPN and Remote Desktop Connection (RDC). Follow the link below to see instructions to install VPN on your home computer, connect to LLCC network using VPN and access your work computer using RDC.

https://llcconline.sharepoint.com/IT/SitePages/VPN.aspx

As you will see in the instructions, you will need to know your work Computer Name or IP Address. Both should be displaying on your computer background starting yesterday. The new computer background will appear next time you restart your computer.

If you need help please contact the IT Help Desk at helpme@llcc.edu or 217-786-2555.

Posted in ITS |

Practicing social distance with Microsoft Teams

Microsoft TeamsPracticing social distance at work is easy with Microsoft Teams! Simply replace face-to-face meetings with web meetings using Teams. Links to documents with easy step-by-step information on getting started are included below (note: you will have to be logged in to Office 365 to access). All you need is a computer with a camera, microphone and speakers available. You can schedule Teams meetings using Outlook or start web meeting sessions on the fly with a simple audio or video call. IT is working to make the desktop teams client available in the Software Center for PC users and Self Service for Mac users to download and will push out the application this week to any remaining employee workstations. If the desktop app is not available you should be able to have full functionality in the web-based application in Office 365.

No camera, microphone or speakers available on your computer? No problem. You can use Microsoft Teams mobile app with any smart device including iPhone, iPads or Android devices too.

Would you like to learn more about MS Teams? Here are some short video tutorials:
https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7

If you need help please contact the IT Help Desk at helpme@llcc.edu or 217-786-2555.

Posted in ITS |

Practicing social distance with Microsoft Teams

Microsoft TeamsPracticing social distance at work is easy with Microsoft Teams! Simply replace face-to-face meetings with web meetings using Teams. Documents with easy step-by-step information on getting started were emailed to employees yesterday. All you need is a computer with a camera, microphone and speakers available. You can schedule Teams meetings using Outlook or start web meeting sessions on the fly with a simple audio or video call. IT is working to make the desktop teams client available today in the Software Center for PC users and Self Service for Mac users to download and will push out the application this week to any remaining employee workstations. If the desktop app is not available you should be able to have full functionality in the web-based application in Office 365.

No camera, microphone or speakers available on your computer? No problem. You can use Microsoft Teams mobile app with any smart device including iPhone, iPads or Android devices too.

Would you like to learn more about MS Teams? Here are some short video tutorials:

https://support.office.com/en-us/article/microsoft-teams-video-training-4f108e54-240b-4351-8084-b1089f0d21d7

If you need help please contact the IT Help Desk at helpme@llcc.edu or 217-786-2555.

Posted in ITS |

This week’s Office 365 training canceled

LLCC Information Technology’s scheduled workshops on Office 365 OneDrive and Group Site this week have been canceled. These cancellations include:

  • Office 365 Overview with OneDrive I – March 16,
  • Office 365 OneDrive II – March 17 and
  •  Office 365 Overview of Group Site/Planner – March 19.

Office 365 OneDrive and group site workshops in March

LLCC Information Technology is offering Office 365 OneDrive and Group Site workshops in March. Please register for each session by sending an email to jeris.creasey@llcc.edu.

  • Office 365 Overview with OneDrive I
    Monday, March 16, 2-3:30 p.m. in Menard Hall, Room 1173
    This workshop is an overview of the many Office 365 applications and the basics of OneDrive.
  • Office 365 OneDrive II
    Tuesday, March 17, 2-3:30 p.m. in Menard Hall, Room 1173
    This workshop will focus on the functions of OneDrive for file storage, sharing and collaborating with others both online and using the desktop applications of Outlook, Word and Excel.
  • Office 365 Overview of Group Site/Planner
    Thursday, March 19, 2-3:30 p.m. in Menard Hall, Room 1173
    This workshop will explore the many features of the Planner application and how you can use this for department file storage, simple project management and email communication.