Important IT reference information

LLCC Information Technology would like to welcome all new and returning staff/faculty to LLCC! Email will be the primary form of communication to you from IT. Should you have technical questions and/or need assistance, the IT Help Desk staff are here to assist. Please note: the IT Help Desk staff are not available to install software or troubleshoot technology issues on your personal devices.

Technology available to you

LLCC Employee Portal – IT

At https://www.llcc.edu/my-llcc, select Employee Portal under Faculty/Staff Resources. Select the IT link. Here you will find detailed information on IT, as well as detailed pages on group sites, OneDrive, Skype phones and cybersecurity.

Cybersecurity refers to the preventative steps and techniques used to safeguard and protect the integrity of a network, programs and data from attack, damage, and/or unauthorized access.​

  • If you feel that you may have been subjected to a security breach, immediately change your LLCC password and notify the IT Help Desk at 786-2555 or helpme@llcc.edu.
  • If the computer has any personal online account passwords stored, it is recommended that you change these passwords immediately, as well as check with any financial institutions for issues.

Office 365

Office 365 includes mail, OneDrive (Cloud storage), Word, Excel, PowerPoint, OneNote online applications. Use via the web or download from the App Store or Google Play Store. Access the Office 365 gateway via web-based email account, top left waffle icon or Office 365 link.

  • Recommended to use Firefox browser.
  • Enter email address (not username) and Next.
  • Enter password and sign in.

Add mail to your smart device with the Outlook app. Add email account by entering LLCC email address and password.

OneDrive provides 1 TB of Cloud storage, online editing, sharing of documents and folders for online collaboration with peers and instructors.

Should you plan to travel outside of the continental United States, please contact the IT Helpdesk  via email or by submitting a ticket to the LLCC Helpdesk in KBOX. We will need to know the destination, leave and return dates of your trip. The IT department will then document your account so that you can access your Office 365 account.

Multi-Factor Authentication – additional account security

The college has implemented additional security to our network accounts. Multi-factor authentication has been enabled for all faculty and staff. This is an additional step and does not replace the authentication verification steps that you have completed when setting up your account via email in Office 365.

You will need a personal cell or home phone number to complete the setup. Do not use your office phone, as you must have the phone available to answer or obtain a texted code.

KBOX – online Helpdesk ticketing system

At https://help.llcc.edu or https://www.llcc.edu/my-llcc, select KBOX Forms under Faculty/Staff Resources. You will find the Online Knowledge Base and several queues available:

  • LLCC Helpdesk – technology request for assistance for yourself or a classroom.
  • Blackboard Technical Support
  • MFP Staples
  • Colleague Projects
  • Event Request
  • Facilities Services Work Order Request
  • Institutional Research & Effectiveness
  • Lost Key – Police Department
  • Police Department
  • Print Shop
  • Public Relations and Marketing

Classroom Assistance

Each classroom has a phone programmed directly to the Help Desk. When a classroom calls, this is considered code orange and goes directly to our priority line. The classroom will receive urgent/priority help within five minutes. For immediate help, please do not direct classroom issues to your administrative assistant. Code orange classroom assistance is available during normal Help Desk hours.

WebAdvisor

WebAdvisor includes course roster and submission of final class grades.

Employee Self-Service

Employee Self-Service includes pay advices and W-2 documentation.

LLCC Alert – emergency notification system

Your LLCC email address is automatically active. You can add additional contact information at https://getrave.com/login/llcc.

Board Policies 10.X – IT Policies

It is the responsibility of all employees to familiarize themselves with the board policies of the college. Policies 10.1–10.6 specifically pertain to information technology.

Blackboard – online learning

The Blackboard app is available on App Store or Google Play Store. After successfully logging into Blackboard, if technical support is needed or you have questions about Blackboard in general, view Blackboard Faculty Support online documentation or call 786-2763.

Wireless Connectivity

On your smart device, choose the LLCC–Employee wifi. This will prompt you to enter your online account username and password. Depending upon the type and OS version of your device, you may be prompted to enter your credentials as either llcc\username and password, llcc\email address and password, or email address and password only. Accept any certificates if prompted. The LLCC–Guest wifi will allow you to connect without entering authenticated credentials. You may not be able to access Office 365 or other secure websites from the LLCC-Guest wifi. You will be prompted to open your browser and accept the terms of use before continuing.

Contact Us

Fall/Spring hours: Monday–Thursday, 8 a.m. to 7 p.m., and Friday, 8 a.m. to 5 p.m.
Summer hours: 8 a.m. to 7 p.m., Monday–Thursday

Website: https://it.llcc.edu
IT YouTube Channel
Email: helpme@llcc.edu
Phone: 786-2555
Ticketing dystem: https://help.llcc.edu
In person: Sangamon Hall, Room 1132 (outside of the main entrance to the LLCC Library/Center for Academic Success). Walk-in hours are 8 a.m. to 5 p.m. during regular scheduled hours.

  • We may request that you speak with a help desk specialist in person for assistance.
  • If you experience technical difficulties connecting a mobile device to the LLCC wifi or adding your email account, please bring your mobile device to the Help Desk.
Posted in ITS |

Response Group messaging

As we near the closure of the college for winter recess from Dec. 21-Jan. 5, it is important to check that your main office phone line Response Group has been configured to play a holiday message. Response Group messages can be managed by clicking on the following URL: https://lync-vip-web-internal.llcc.edu/RgsConfig.

If you are unsure of how to do this or are in need of assistance with recording the message or updating the Response Group Configuration Tool, please contact the IT Helpdesk at 786-2555, at helpme@llcc.edu or by submitting a ticket to the LLCC Helpdesk queue https://help.llcc.edu.

Posted in ITS |

LLCC account geofencing

As a reminder, in order to improve security on our computer network, geofencing was activated for all LLCC accounts last spring.  Geofencing blocks access to LLCC accounts outside of the United States. If you are traveling outside of the country and need access to your LLCC account, let the Help Desk know to have geofencing deactivated for the duration of your travel.

Most account attacks come from outside of the country. Geofencing is a good measure to block those attacks and reduce the number of compromise accounts.

IT Help Desk
helpme@llcc.edu
786-2555

Posted in ITS |

View new technology in R.H. Stephens Room

LLCC Information Technology has placed new technology in the Robert H. Stephens Room. This is replacing the existing computer, projector and screens. If you regularly use the technology in this room or are just interested in seeing what is new, there is a second open house session today, Dec. 5, 3-4 p.m. Please stop in any time during the session.

Posted in ITS |

View new technology in R.H. Stephens Room

LLCC Information Technology has placed new technology in the Robert H. Stephens Room. This is replacing the existing computer, projector and screens. If you regularly use the technology in this room or are just interested in seeing what is new, there will be two open house sessions to choose from. Please stop in any time during either session.

  • Tuesday, Dec. 3, 9-10 a.m.
  • Thursday, Dec. 5, 3-4 p.m.
Posted in ITS |

Multi-factor authentication to be activated for all employees starting today

In order to strengthen the LLCC computer network, Multi-Factor Authentication (MFA) will be activated for all employees starting today, Dec. 2. This process will take three weeks to complete, and employees will be notified one day before their account is enabled for MFA.

What is MFA and what can I expect when it is enabled for my account?
https://llcconline.sharepoint.com/IT/SitePages/MFA.aspx

Please contact the IT Help Desk at helpme@llcc.edu or 786-2555 for more information or if you need assistance.

Posted in ITS |

IT network maintenance Nov. 27

As a reminder, IT will perform network maintenance tomorrow, Nov. 27, from 9 a.m. to 1 p.m. During this maintenance window, there will be intermittent internet connectivity interruptions. IT will do its best to minimize down time, but a few five-minute outages can be expected. This will affect access to any IT services on premises from offsite including phone system and access to the any external internet resources from campus. Main campus and regional sites will be affected during the outages.

Please contact the IT Help Desk should you have any questions at helpme@llcc.edu or 786-2555.

Posted in ITS |

Multi-Factor Authentication to be activated for all employees starting Dec. 2

In order to strengthen the LLCC computer network, Multi-Factor Authentication (MFA) will be activated for all employees starting Monday, Dec. 2. This process will take three weeks to complete, and employees will be notified one day before their account is enabled for MFA.

What is MFA and what can I expect when it is enabled for my account?
https://llcconline.sharepoint.com/IT/SitePages/MFA.aspx

Please contact the IT Help Desk at helpme@llcc.edu or 786-2555 for more information or if you need assistance.

Posted in ITS |

IT network maintenance Nov. 27

IT will perform network maintenance on Nov. 27 from 9 a.m. to 1 p.m. During this maintenance window, there will be intermittent internet connectivity interruptions. IT will do its best to minimize down time, but a few five-minute outages can be expected. This will affect access to any IT services on premises from offsite including phone system and access to the any external internet resources from campus. Main campus and regional sites will be affected during the outages.

Please contact the IT Help Desk should you have any questions at helpme@llcc.edu or 786-2555.

Posted in ITS |

Phishing alert

Several users have reported getting an email from “White, Gregory C <gwhit5302@llcc.edu>” with a link to a supposed message from HR. The subject of the email is “Memo From HR Department.” This email is NOT a legit email.  It is a phishing attempt to acquire users login credentials. Please disregard this message and delete the email.

This message was sent from a compromised student email account used as proxy, thus the [EXTERNAL EMAIL] tag not appearing on the messages. The link has been marked as malicious and blocked.

Phishing is a common identity theft method used by fraudulent parties. NEVER send your personal information including passwords, user IDs, credit card numbers or a social security number via email. Passwords should NEVER be shared with ANYONE in any form.

To learn more about “phishing,” follow the links below:
www.phishing.org/what-is-phishing
www.webopedia.com/DidYouKnow/Internet/2005/phishing.asp

Information Technology (IT) or any other LLCC department does not solicit passwords or any other personal information via email. If you receive an email message that appears to come from IT that requests this type of information, please forward it immediately to phishing@llcc.edu. Do not reply or click on any links. Again, these emails are often hoaxes (“phishing” emails), part of identity theft and fraud scams.

Posted in ITS |